Selected by the world leaders:
Helpdeks are all about helping employees, without losing sight of cost, efficiency and other performance metrics.
Knoa’s patented employee user-experience analytics solution gives helpdesk teams and executives a groundbreaking opportunity to significantly improve overall support for their employees, create a better user experience, and drive significant improvements in user productivity.
Knoa serves as a process optimization tool for helpdesk teams, helping them reduce errors (both user-and-system-generated), and eliminate idle time, directly impacting the bottom line. Knoa will pinpoint process bottlenecks and breakdowns in a way that promotes improvement and drives up performance measures – even CSAT and NPS.
With Knoa’s real-time user-level data, IT support teams have full visibility into the complete employee journey, allowing for a proactive response to challenges experienced by employees. Naturally, this also improves helpdesk KPIs including mean time to resolution (MTTR), first call resolution rates and escalation accuracy.
Using Knoa UEM for Oracle Cloud you will immediately understand what your employees are experiencing, even before they open a support ticket. You will be able to understand their experience based on factual data, instead of hearsay or second guessing.
Knoa UEM for Oracle Cloud – Help Desk
- Easily replicate issues plaguing your users
- Reduce time to resolution
- Increase employee engagement, productivity and efficiency
- Identify training and process improvement opportunities
- Expedite many diagnostics scenarios
- Proactively reach out to employees, for a less frustrating and time consuming experience
* Knoa UEM for Oracle Cloud is a plug & play cloud based solution. You can expect a speedy onboarding, so you are up and running within hours
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