Employee user-experience analytics for Oracle Cloud – Help Desk

Help your support teams troubleshoot issues faster, and proactively identify and resolve issues 

Selected by the world leaders:

Knoa’s patented employee user-experience analytics solution gives help desk teams and executives a groundbreaking opportunity to significantly improve overall support for their employees, create a better user exprience, and drive significant improvements in user productivity.

Using Knoa UEM for Oracle Cloud you will immediately understand what your employees are experiencing, even before they open a support ticket. You will be able to understand users’ experience based on factual data, instead of hearsay or second guessing.   

With Knoa’s real-time user-level data, IT support teams have full visibility into the complete employee journey through the Oracle Cloud applications, and the exact error(s) encountered, be it system or user generated. This allows for a proactive response to challenges experienced by employees. Naturally, this also improves help desk KPIs including mean time to resolution (MTTR), first call resolution rates and escalation accuracy.

Knoa UEM for Oracle Cloud – Help Desk 

  • Easily replicate issues plaguing your users
  • Reduce time to resolution
  • Increase employee engagement, productivity and efficiency
  • Identify training and process improvement opportunities
  • Expedite many diagnostics scenarios
  • Proactively reach out to employees, for a less frustrating and time consuming experience

* Knoa UEM for Oracle Cloud is a plug & play cloud based solution. You can expect a speedy onboarding, so you are up and running within hours

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