Task Mining with Knoa UEM
With its focus on analyzing real user behaviors and interactions with production systems, Knoa is in a unique position to provide complete visibility into front-end processes and tasks that lend themselves to automation. Unlike other task mining solutions, which offer a partial view of user behaviors, Knoa’s task mining capability provides an accurate and complete view of user interactions with the application front-end, to produce a high fidelity representation of how tasks are actually performed.
Knoa UEM task mining capabilities can be leveraged across a wide range of use cases:
- for process improvement, to identify bottlenecks, ensure process compliance, and streamline process execution
- for automation, to identify automation targets, and measure the impact of automation on user productivity
- for digital experience management, to improve the user experience and drive increased adoption for new applications
- for support desk, to reduce resolution times and improve the overall quality of service
Leveraging Knoa Task Mining for RPA projects
Since Knoa generates its data from user’s interactions with a live application User Interface (UI), it can be used to map the actual user journey through the system as they execute a process. Knoa brings unique visibility into how work is actually done.
In the context of RPA initiatives, Knoa’s task mining can bring value throughout the life cycle of an automation project:
- in the planning phase, Knoa can be used to identify and prioritize automation targets, as well as quantify the projected cost savings from automation initiatives
- during the automation build phase, Knoa can be used to monitor automation errors and improve the resilience of automation scripts
- after the deployment of automation, Knoa can be used to quantify the actual cost savings in terms of user productivity
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Learn how Knoa UEM’s Task Mining capabilities can help with your strategic digital transformation initiatives.