Knoa Task Mining for SAP, sold by SAP as SAP® User Experience Management (UEM) by Knoa, is a solution that, in combination with SAP Signavio, provides end-to-end visibility into process execution.
Knoa’s unique task mining solution helps enterprises gain micro-level visibility into as-is processes, monitor process performance, identify bottlenecks, and improve overall process performance.
Task mining complements standard process mining technology by capturing how processes are actually executed through a detailed log of user interactions with the application interface.
Why is Task Mining Important?
If you want to maximize the efficiency of your SAP processes, you cannot rely solely on process logs. You need the user’s perspective. It doesn’t matter how optimized a process is – if users struggle to adopt it or have problems with the execution.
Knoa’s task mining bridges this last-mile visibility gap.
Product Highlights
Knoa’s Unique Task Mining Capabilities
Knoa’s task mining solution captures user actions directly from the SAP application User Interface (UI) to generate a detailed log of user actions when executing a business process. Based on this data, Knoa recreates the entire user journey through the application, for an accurate representation of how business processes are executed in real life.
When coupling this information with process mining data from SAP Signavio, Knoa offers a unique view of process execution. Business process analysts and functional leads can leverage the Knoa data to drive process improvements and identify automation opportunities.
Knoa UEM provides several competitive advantages over other task mining solutions:
- it is the only solution in the market that can collect and analyze detailed user activity data at scale, across tens of thousands of users
- it is based on a patented object sensing technology, which does not rely on screen scraping or optical character recognition (OCR)
- it is plug-and-play, without any development or customizations required
- it provides unique user and task metrics, such as active and idle time, user and system errors, and full user journeys through the application
Powerful Real-Time Analytics
Knoa provides powerful cloud-based analytics for a broad range of stakeholders and use cases, enabling SAP customers to quickly embed task-level analysis in their day to day business and IT operations:
- S/4HANA migration analytics for the entire migration life cycle
- Help desk analytics for both proactive and reactive support
- Robotic Process Automation analytics in support of RPA initiatives
- Application support analytics for monitoring application performance and quality
- User enablement analytics in support of training initiatives
- Process and task analysis through integration with SAP Signavio
Business Benefits of Task Mining
Knoa’s task mining solution provides a range of business, operational, and cost benefits to enterprises:
- Improved risk management, governance, and compliance by helping identify potential risks stemming from user activities
- Optimization of operations through in-depth visibility into different process steps carried out by employees and assessment of task performance
- Scaling of automation initiatives by assisting companies in identifying and prioritizing automation opportunities
- Cost savings through better resource allocation and elimination of manual effort to gather user analytics
- Accelerated digital transformation by identifying process inefficiencies at a granular level
- Enhanced employee and customer experience, through streamlining of user support and increasing of employee engagement
Knoa Analytics
What is the user experience across business processes?
What is the user competency across the organization?
Where do you need to focus your training?
What is the user experience across geographical locations?
What is the user experience across user groups?
What are the detailed user interactions with applications?
Knoa’s Task Mining Plays a Critical Role Across the Entire Digital Transformation Life Cycle
Monitor process execution for continuous feedback and improvement
Discover the as-is process as executed by real users in the real environment
Design the blueprint for the desired process
Identify automation opportunities based on repetitive work or error-prone tasks
Assess process improvement and automation opportunities based on the highest ROI potential
Execute changes and evaluate improvements in performance
Technology Highlights
Secure Cloud Deployment
Knoa is a cloud-based monitoring, analytical and reporting platform that provides a complete view of user experience across the entire enterprise landscape, enabling customers to manage the experience of end users, all the time, and for every business process. Knoa is “plug and play” – no customization or development are needed.
Knoa’s task mining solution is GDPR-compliant, is certified by SAP through its Premium Qualification process for third party vendors, and is designed with the ultimate security in mind. See Knoa’s Data Privacy and Security information.
Visibility into all SAP Processes
Knoa’s task mining solution provides a complete and accurate representation of how tasks are executed in SAP across all business processes. The Knoa user experience metrics are available across the entire SAP landscape: S/4HANA, Fiori, SuccessFactors, C4C, and others.
Knoa uses a patented front end monitoring technology that provides user experience metrics for all SAP business modules, including finance, HR, supply chain, sales and distribution, customer relationship management, and others.
Integration with SAP Signavio
When integrated with process mining data from SAP Signavio, Knoa’s task mining data enables end-to-end process execution visibility.
Specifically, the integration enables:
- Enhanced visibility into actual process execution by capturing more granular process steps than available with standard process mining technology
- Augmentation of process-centric metrics with end user analytics, including user’s active and idle time, user journeys, user and system-generated errors, response time for every transaction, and others.
Extensible Monitoring Platform
Knoa’s task mining technology works with both standard, off the shelf applications and custom, homegrown applications. With a single end-user discovery platform, enterprises can implement a unified strategy for driving performance optimizations across their entire application landscape, including SAP, Oracle, Salesforce, and other applications.
For customers who want to extend the Knoa user analytics to other applications, Knoa makes available an SDK, which enables a non-programmer to extend Knoa’s unique discovery to any web based applications.
ANALYST REPORT
“Knoa has run under the radar for a long time, but the surge of interest in process and task mining allows it to shine. Though the technology is not new, it is well proven and provides accurate and specific information to enable business improvement through evaluating employee use of business applications.” (Deep Analysis)
