SAP Signavio’s New Strategic Partnership with Knoa in Task Mining for Business Process Transformation
Knoa Task Mining for SAP, sold by SAP as SAP® User Experience Management (UEM) by Knoa, delivers true observability for critical business processes across both SAP and non-SAP applications.
The solution enables companies to identify process improvement opportunities, monitor process compliance, and design automation strategies based on a holistic and user-centric view of as-is processes.
Task mining complements standard process mining technology by capturing how processes are actually executed through a detailed log of user interactions with application interfaces.
Watch webinar: Dive into the synergy of Knoa’s task mining and SAP Signavio solutions
Why is Task Mining Important?
If you want to maximize the efficiency of your business processes, you cannot rely solely on process logs. You need the user’s perspective. It doesn’t matter how optimized a process is – if users struggle to adopt it or have problems with the execution.
Knoa’s task mining bridges this last-mile visibility gap.
Product Highlights
Knoa’s Unique Task Mining Capabilities
Knoa’s task mining solution captures user actions directly from the application User Interface (UI) to generate a detailed log of user actions when executing a business process. Based on this data, Knoa recreates the entire user journey through the application, for an accurate representation of how business processes are executed in real life.
Knoa task mining provides several advantages to enterprise customers:
- it provides AI-powered observability through integration with SAP Signavio and support for SAP generative AI
- it is the only solution in the market that can collect and analyze detailed user activity data at scale, across tens of thousands of users
- it is based on a patented object sensing technology, which does not rely on screen scraping or optical character recognition (OCR)
- it is plug-and-play, without any development or customizations required
- it provides unique user and task metrics, such as active and idle time, user and system errors, and full user journeys through the application
- it includes comprehensive analytics for both enterprise and productivity applications, with no upfront instrumentation
Powerful Analytics for IT and Business Stakeholders
Knoa provides powerful cloud-based analytics for a broad range of stakeholders and use cases, enabling SAP customers to quickly embed task-level analysis in their day to day business and IT operations:
- Process and task analysis through integration with SAP Signavio
- Robotic Process Automation analytics in support of RPA initiatives
- S/4HANA migration analytics for the entire migration life cycle
- Help desk analytics for both proactive and reactive support
- User enablement analytics in support of training initiatives
Knoa Task Mining Analytics
What is the user experience across business processes?
What is the user competency across the organization?
Where do you need to focus your training?
What is the user experience across geographical locations?
What is the user experience across user groups?
What are the detailed user interactions with applications?
Knoa’s Task Mining Plays a Critical Role Across the Entire Digital Transformation Life Cycle
Monitor process execution for continuous feedback and improvement
Discover the as-is process as executed by real users in the real environment
Design the blueprint for the desired process
Identify automation opportunities based on repetitive work or error-prone tasks
Assess process improvement and automation opportunities based on the highest ROI potential
Execute changes and evaluate improvements in performance
Technology Highlights
Unique Data Insights
Knoa uses a unique front-end discovery technology to capture user experience and performance metrics for enterprise applications. This technology relies on real-time discovery of the actual user interactions with the application User Interface, across applications, users, and business processes, giving customers a complete view of their business processes.
Out of the box Coverage for SAP
Knoa’s task mining solution provides a complete and accurate representation of how tasks are executed in SAP, across all business processes. Knoa provides out of the box monitoring for SAP S/4HANA, SAP Fiori and SAPUI5 applications, SAP SuccessFactors, SAP Sales and Services Cloud, SAP GUI, SAP Business Client, and other SAP applications.
Coverage for non-SAP Applications
Knoa task mining also provides monitoring for enterprise and productivity applications outside of SAP, to create a complete view of process execution across multiple applications.
Learn more: Knoa Task Mining for Oracle, Knoa Task Mining for Salesforce, Knoa Task Mining for Enterprise.
Actionable Analytics
Knoa Task Mining for SAP aggregates the data you collect, making it possible to gain executive insights at the highest level, as well as problem solving detail at the lowest level. You can generate reports for key functions in your company including training, user support, IT support, and change management.
AI-Powered Observability
Knoa delivers AI-powered observability by leveraging SAP generative AI (SAP Signavio process analyzer capability, part of the SAP Signavio Process Transformation Suite) and is aligned with SAP’s overall AI strategy, including the SAP AI copilot Joule.
Learn more: Artificial Intelligence
Integration with SAP Signavio
When integrated with process mining data from SAP Signavio, Knoa’s task mining data enables end-to-end process execution visibility. The integration enables enhanced visibility into actual process execution by augmenting process-centric metrics with granular task level data.
SAP blog: How Knoa Task Mining Integrates with SAP Signavio
Secure Cloud Deployment
Knoa is a cloud-based monitoring, analytical and reporting platform that provides a complete view of user experience across the entire enterprise landscape, enabling customers to manage the experience of end users, all the time, and for every business process. Knoa is “plug and play” – no customization or development are needed.
GDPR Compliance and User Anonymity
Knoa’s task mining solution is GDPR-compliant, is certified by SAP through its Premium Qualification process for third-party vendors, and is designed with the ultimate security in mind. User data can be anonymized for reporting.
Learn more: Knoa Data Privacy and Security
SAP TECHNOLOGY BLOG
Enhanced Knoa Task Mining Solution Enables Complete Business Process Observability
Explore Knoa task mining capabilities for both SAP and non-SAP applications
Solutions for Business Stakeholders
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