Knoa User Experience Management for Salesforce provides insight into the productivity of employees as they interact with the Salesforce application.
For new implementation projects, Knoa will provide insights for every step in the project lifecycle – from early testing to full deployment and post migration evaluation of project KPIs. Working with Knoa you will drive improved efficiencies, reduced errors and improved workflows.
Using Knoa, the Salesforce administrators and the Help Desk teams can proactively identify the sources of errors and reduce the time for error resolution.
With Knoa UEM for Salesforce, organizations can optimize their use of the application, identify complexities in key business transactions and workflows, and make employees more productive, engaged and satisfied.
Contact us if you want to participate in the Beta program.
Stay in the know to mitigate risks
Fully understand how employees interact with different modules of Salesforce, to identify specific areas for improvement, in order to mitigate risks before they get out of control and optimize the overall performance of your Salesforce implementation.
Supercharge Employee Adoption
Proactively identify and address application usability or performance issues, training opportunities, process improvement opportunities, and process compliance issues – reducing process friction and employee frustration.
Drive productivity with Data-Driven Decisions
Knoa UEM for Salesforce spotlights application adoption and utilization, user experience and performance, and step by step executions of business workflows offering visibility into the factors impacting your workforce productivity, so you can make data-driven decisions around training, support, and business processes.
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What is the user experience across business processes?
What is the user competency across the organization?
Which tasks should be targeted for automation?
What are the detailed user interactions with applications?
Implement Salesforce
Implementing Salesforce offers many benefits, but how do you effectively maximize user adoption, mitigate risks, and measure ROI? Knoa UEM for Salesforce provides data-driven analytics to plan and measure all phases of your Salesforce implementation.
Improve Help Desk Efficiency
Traditional IT tools lack the ability to pinpoint the root cause of issues reported by users of cloud based applications, including Salesforce. Knoa UEM for Salesforce provides analytics to identify and resolve issues, enabling help desks to proactively manage support inquiries and enable users to be more productive.
Optimize Employee Engagement
Employee experience is vital to your organization’s culture, spanning software applications and technology, to physical and virtual work environments. Your employee experience of Salesforce can significantly impact hiring and retention as well as employee morale, performance, and job satisfaction. Knoa UEM for Salesforce provides data-driven metrics to analyze, optimize, and validate every aspect of your Salesforce implementation, including data around where your employees are struggling, so you can handle those friction areas head on.
