Supercharge your User Enablement Program
Knoa task mining gives companies full visibility into end user training needs for all enterprise applications, enabling a more efficient and targeted user enablement strategy.
Where are your Employees Struggling?
Companies rely on task mining to identify segments of the user population and specific business processes or application functions where users are struggling the most. Knoa Task Mining can pinpoint specific training needs across your organization, so you can be more efficient and impactful in your user enablement strategy.
Is your user Enablement Program Effective?
Companies also need to measure the effectiveness of their user enablement and training initiatives. Knoa task mining provides the empirical information to accurately measure if a training program was successful.
WHITE PAPERSolution Highlights
Measure
- Errors due to training gaps
- End-user efficiency in process execution
- Adoption of functionality
Analyze
- User workflow including errors encountered
- Process variations from defined best practices
- Training opportunities by user segments and application area
Improve
- Targeted training programs
- Training content and self-service
- User efficiency and productivity
Benefits of Knoa Task Mining
- Ensure maximum ROI on your education initiatives
- Reduce support issues caused by knowledge gaps
- Develop continuous improvement programs
Security and Privacy
- Secure cloud deployment
- European zone only access
- Anonymized user data
- No capture of sensitive personal information
- No capture of screenshots or keystrokes
- Compliance with GDPR (General Data Protection Regulation)
- Physical segregation of customer data stores
Knoa Task Mining Analytics
What is the impact of errors on user productivity?
What was the financial impact of the training initiative?
What new training content should be developed?
What was the impact of the training initiative?
What is the user competency across the organization?
What is the profile of errors received by users?
Related Resources
Let’s Talk!
Learn how Knoa Task Mining can help you optimize your user enablement program by focusing on specific training needs.
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