Knoa Task Mining for Oracle provides insights into the productivity and experience of employees as they interact with Oracle Fusion cloud applications.
For migration projects, Knoa will provide insights for every step in the project lifecycle – from planning and prioritizing, to testing, full deployment and post migration evaluation of KPIs. With Knoa Task Mining for Oracle, companies can optimize their cloud migration plans, identify complexities in key business transactions and workflows, and make employees more productive, engaged and satisfied.
Stay in the Know to Mitigate Risks
Fully understand how employees interact with different cloud applications to identify specific areas for improvement, in order to mitigate risks before they get out of control and optimize the overall performance of your Oracle Fusion cloud applications.
Supercharge Employee Efficiency
Proactively identify and address application usability or performance issues, training opportunities, process improvement opportunities, and process compliance issues – reducing process friction and employee frustration.
Drive Productivity with Data-Driven Decisions
Knoa Task Mining for Oracle spotlights application adoption and utilization, user experience and performance, and step by step executions of business workflows offering visibility into the factors impacting your workforce productivity, so you can make data-driven decisions around training, support, and business processes.
Contact Us Today
"*" indicates required fields
Knoa Task Mining for Oracle works with:
Oracle ERP – Financials Cloud
Oracle SCM and Manufacturing Cloud
Oracle HCM Cloud
Solution Highlights
Migrate to Oracle Fusion Cloud Applications
Implementing or migrating to Oracle Fusion cloud applications offers many benefits, but how do you effectively maximize user adoption, mitigate risks, and measure ROI? Knoa Task Mining for Oracle provides data-driven analytics to plan and measure all phases of your Oracle Fusion cloud rollout.
Improve Help Desk Efficiency
Traditional IT tools lack the ability to pinpoint the root cause of issues reported by users of Oracle Fusion cloud applications. Knoa Task Mining for Oracle provides analytics to identify and resolve issues, enabling help desks to proactively manage support inquiries and enable users to be more productive.
Optimize Employee Engagement
Employee experience is vital to your organization’s culture, spanning software applications and technology, to physical and virtual work environments. Knoa Task Mining for Oracle provides data-driven metrics to analyze, optimize, and validate every aspect of your Oracle Fusion cloud application usage, including data about where your employees are struggling, so you can handle those friction areas head on.
Task Mining Capabilities
Unique data based on object sensing technology
Actionable analytics for Business and IT stakeholders
Secure cloud deployment and GDPR compliance
Product Highlights
Unique Data Insights
Knoa uses a unique front-end discovery technology to capture user experience and performance metrics for enterprise applications. This technology relies on real-time discovery of the actual user interactions with the application User Interface, across all application screens and business processes, giving customers a complete view of their user and application performance.
Actionable Analytics
Knoa Task Mining for Enterprise aggregates the data you collect, making it possible to gain executive insights at the highest level, as well as problem solving detail at the lowest level. You can generate reports for key functions in your company including training, user support, IT support, and change management.
Where user performance does not match best practices, you can retrain. Where the application itself could do better, you can reconfigure. The Knoa reporting console delivers the Knoa data in out-of-the-box actionable dashboards and interactive reports.
Secure Cloud Deployment
Knoa is a cloud-based monitoring, analytical and reporting platform that provides a complete view of user experience across the entire enterprise landscape, enabling customers to manage the experience of end users, all the time, and for every business process. Knoa is “plug and play” – no customization or development are needed.
Knoa’s task mining solution is GDPR-compliant and is designed with the ultimate security in mind. User data can be anonymized for reporting. For more information, see Knoa’s Data Privacy and Security information.
Knoa Task Mining Analytics
Quantify the business impact of work interruptions caused by errors, so you can prioritize your Oracle Cloud support initiatives, such as refresher training or streamlining workflows.
Isolate performance hot spots by geographical location, so you can react to issues impacting user experience or productivity quickly, and in a targeted fashion.
Identify your superusers based on their efficiency and proficiency with Oracle Cloud, so you can recruit them as coaches for struggling users, or for your UAT cycles.
Perform fact-based learning-needs assessment, to identify who needs additional training, as well as which Oracle functions or business tasks they need to be trained on.
Measure user activity across all Oracle Cloud functions, to validate user adoption for key business processes and identify adoption gaps that need to be addressed through additional coaching or training.
Detect new error conditions introduced in your production and UAT environments, and track their evolution through the resolution cycle, to minimize their impact on production users.
Isolate performance hot spots for specific Oracle Cloud screens, user segments, or individual users, to help with root cause analysis and accelerate their resolution.
Prioritize your testing efforts based on actual utilization and other user experience metrics (error rates, performance), to optimize the impact of your UAT, with every Oracle Cloud upgrade.
Monitor utilization trends throughout the quarterly Oracle Cloud updates, to evaluate the impact of changes on user adoption and productivity.
Track every important user action, on every Oracle Cloud screen - to help your support team triage, prioritize, replicate, resolve and validate issues faster, for a better user experience.