Knoa Task Mining for Enterprise

Knoa Task Mining for Enterprise delivers complete observability for critical business processes across both business and productivity applications,  enabling companies to identify process improvement opportunities, monitor process compliance, and design automation strategies based on a holistic and user-centric view of as-is processes.

Task Mining for Enterprise Applications

For visibility into user tasks in enterprise applications, Knoa Task Mining uses deep level monitoring to collect detailed user adoption, performance, and experience data. This monitoring is available out of the box for key applications like SAP, Oracle, and Salesforce, and it can also be extended to other applications via Knoa’s SDK, leveraging the same Knoa platform.

Task Mining for Productivity Applications

To extract task mining information across a wider range of applications, Knoa Task Mining relies on the “discovery” of usage patterns across the entire application landscape, without requiring customers to pre-configure or define the applications or user activities to be monitored.

This comprehensive task mining capability complements the deep level monitoring by providing a lower resolution view for a broader set of applications. Its main advantage is that it generates immediate task mining data across the entire IT landscape, without any upfront instrumentation or ongoing maintenance.

Knoa Task Mining Capabilities

Unique Data Insights

Knoa uses a unique front-end discovery technology to capture user experience and performance metrics for enterprise applications. This technology relies on real-time discovery of the actual user interactions with the application User Interface, across all application screens and business processes, giving customers a complete view of their user and application performance.

Actionable Analytics

Knoa Task Mining for Enterprise aggregates the data you collect, making it possible to gain executive insights at the highest level, as well as problem solving detail at the lowest level. You can generate reports for key functions in your company including training, user support, IT support, and change management.

Where user performance does not match best practices, you can retrain. Where the application itself could do better, you can reconfigure. The Knoa reporting console delivers the Knoa data in out-of-the-box actionable dashboards and interactive reports.

Secure Cloud Deployment

Knoa is a cloud-based monitoring, analytical and reporting platform that provides a complete view of user experience across the entire enterprise landscape, enabling customers to manage the experience of end users, all the time, and for every business process. Knoa is “plug and play” – no customization or development are needed.

Knoa’s task mining solution is GDPR-compliant and is designed with the ultimate security in mind. User data can be anonymized for reporting. For more information, see Knoa’s Data Privacy and Security information.