Knoa Task Mining for Enterprise

Gain actionable insights from your enterprise software

Knoa Task Mining for Enterprise delivers complete observability for critical business processes across both business and productivity applications,  enabling companies to identify process improvement opportunities, monitor process compliance, and design automation strategies based on a holistic and user-centric view of as-is processes.

Stay in the Know to Mitigate Risks

Fully understand how employees interact with different modules of Salesforce, to identify specific areas for improvement, in order to mitigate risks before they get out of control and optimize the overall performance of your Salesforce implementation.

Supercharge Employee Efficiency

Proactively identify and address application usability or performance issues, training opportunities, process improvement opportunities, and process compliance issues – reducing process friction and employee frustration.

Drive Productivity with Data-Driven Decisions

Knoa Task Mining for Salesforce spotlights application adoption and utilization, user experience and performance, and step by step executions of business workflows offering visibility into the factors impacting your workforce productivity, so you can make data-driven decisions around training, support, and business processes.

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Solution Highlights

Task Mining for Enterprise Applications

For visibility into user tasks in enterprise applications, Knoa Task Mining uses deep level monitoring to collect detailed user adoption, performance, and experience data. This monitoring is available out of the box for key applications like SAP, Oracle, and Salesforce, and it can also be extended to other applications via Knoa’s SDK, leveraging the same Knoa platform.

Task Mining for Productivity Applications

To extract task mining information across a wider range of applications, Knoa Task Mining relies on the “discovery” of usage patterns across the entire application landscape, without requiring customers to pre-configure or define the applications or user activities to be monitored.

This comprehensive task mining capability complements the deep level monitoring by providing a lower resolution view for a broader set of applications. Its main advantage is that it generates immediate task mining data across the entire IT landscape, without any upfront instrumentation or ongoing maintenance.

Knoa Task Mining Capabilities

Unique data based on object sensing technology

Actionable analytics for Business and IT stakeholders

Secure cloud deployment and GDPR compliance

Product Highlights

Unique Data Insights

Knoa uses a unique front-end discovery technology to capture user experience and performance metrics for enterprise applications. This technology relies on real-time discovery of the actual user interactions with the application User Interface, across all application screens and business processes, giving customers a complete view of their user and application performance.

Actionable Analytics

Knoa Task Mining for Enterprise aggregates the data you collect, making it possible to gain executive insights at the highest level, as well as problem solving detail at the lowest level. You can generate reports for key functions in your company including training, user support, IT support, and change management.

Where user performance does not match best practices, you can retrain. Where the application itself could do better, you can reconfigure. The Knoa reporting console delivers the Knoa data in out-of-the-box actionable dashboards and interactive reports.

Secure Cloud Deployment

Knoa is a cloud-based monitoring, analytical and reporting platform that provides a complete view of user experience across the entire enterprise landscape, enabling customers to manage the experience of end users, all the time, and for every business process. Knoa is “plug and play” – no customization or development are needed.

Knoa’s task mining solution is GDPR-compliant and is designed with the ultimate security in mind. User data can be anonymized for reporting. For more information, see Knoa’s Data Privacy and Security information.

Knoa Task Mining Analytics

What is the user experience across business processes?
What is the user competency across the organization?
Which tasks should be targeted for automation?
What are the detailed user interactions with applications?

TECHNOLOGY BLOG

Enhanced Knoa Task Mining Solution Enables Complete Business Process Observability

PRODUCT VIDEO

Knoa Product Overview

ANALYST PERSPECTIVE

Enterprises Take Control of Business Return on Application Investments with Knoa Task Mining

Solutions for Business Stakeholders

Process Optimization

Improve business process execution with end-to-end process visibility

Process Automation

Identify and prioritize automation initiatives and measure the business impact of RPA projects

Digital Transformation

Ensure success and maximize ROI of your digital transformation initiatives

Cloud Migration

Ensure adoption and optimize value of cloud solutions

Help Desk

Optimize support desk operations and proactively address end user issues

Workforce Productivity

Align employees, processes and technology with strategic business initiatives

Employee Experience

 Improve the experience of your employees for optimal business results

User Adoption

Improve user adoption and engagement with new processes and technologies

User Enablement

Optimize your user enablement program by focusing on specific training needs