Maximize ROI of Your Software Investments
Application adoption is one of the key factors in maximizing return on software investments. Knoa Task Mining provides the visibility needed to measure true application adoption and user engagement, so companies can drive the most benefits from their IT assets.
Close Application Adoption Gaps with Task Mining
With the insight and the quantitative data provided by Knoa Task Mining, you can determine areas for improvement across people, process or technology. You can also leverage the task mining data as a baseline to build measurable adoption KPIs as your business scales.
By consistently measuring user adoption across all IT assets you can ensure employee readiness as new processes and technologies are introduced.
CASE STUDY
How Did a Phoenix Power Utility Boost User Experience and Adoption of its Enterprise Applications?
Solution Highlights
Measure
- Real application usage and engagement (not just login time) across enterprise and productivity applications
- User interface (UI) complexities
- Error messages that create work interruptions and slow productivity
Analyze
- By geographic location
- By business units and departments
- By business process
Improve
- User interface design and usability
- Customization management and investment
- Communication and change management
- Training and education
- Process documentation
Benefits of Knoa Task Mining
- Ensure employee readiness and willingness to accept new technologies
- Streamline and expedite execution of business processes
- Realize the full value of your software investment
Security and Privacy
- Secure cloud deployment
- European zone only access
- Anonymized user data
- No capture of sensitive personal information
- No capture of screenshots or keystrokes
- Compliance with GDPR (General Data Protection Regulation)
- Physical segregation of customer data stores
Knoa Task Mining Analytics
What is the user experience across geographical locations?
What was the migration impact on user adoption?
What are the user experience KPIs for selected business processes?
What is the utilization of custom functionality?
What is the profile of errors received by users?
What is the user experience across user groups?
Related Resources
Let’s Talk!
Learn how Knoa Task Mining helps improve user adoption and engagement with new processes and technologies.
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