Evolving Workplace Requires New Tools
The everchanging workplace is driving the need for HR, Business, and IT leaders to take on a more strategic approach to managing employee experience, which is directly correlated with increase job satisfaction and workforce productivity.
Task Mining is a Strategic Tool for Today’s Workplace
Today’s workplace is no longer just a physical environment. It is oftentimes remote or hybrid, and it always includes the full landscape of IT assets that employees are utilizing as part of their daily jobs.
The usability, intuitiveness and efficient user interaction with these systems is especially important for younger generations coming into the workforce.
- Intuitive applications that help get work done quickly and efficiently are imperative for engagement, productivity and profitability.
- In contrast, slow, buggy or outdated software not only causes lags and errors; it forces users to employ workarounds and repeat work, resulting in a negative employee experience and decreased productivity.
Measuring Employee Experience and Engagement with Task Mining
Getting user feedback through survey tools helps enterprises understand where they fall short in delivering a quality experience.
Task mining provides the capability to understand why they fall short in delivering a quality experience. With unique insights from Knoa, companies can better understand what employees need to be productive and happy.
CUSTOMER VIDEO
Salt River Project Leverages Knoa Task Mining to Improve Employee Experience
Solution Highlights
Collect
- Gather task mining data across the organization
- Understand how users are interacting with corporate applications
- Get insights into issues impacting employee experience
Measure
- User engagement and adoption of corporate applications
- Issues causing a bad user experience
- Employee segments who are disengaged and struggling
Analyze & Optimize
- Compare user experience across application landscape and business units
- Uncover application or process redesign opportunities
- Identify key functions and user groups that can benefit from training
Benefits of Knoa Task Mining
- Increase employee engagement, productivity, and job satisfaction
- Reduce workplace stress and employee turnover
- Increase efficiency and profitability
Security and Privacy
- Secure cloud deployment
- European zone only access
- Anonymized user data
- No capture of sensitive personal information
- No capture of screenshots or keystrokes
- Compliance with GDPR (General Data Protection Regulation)
- Physical segregation of customer data stores
Knoa Task Mining Analytics
What are the user experience KPIs for selected business processes?
What is the level of user activity across applications?
What is the user experience across geographical locations?
What is the impact of errors on user productivity?
What is the profile of errors received by users?
What are the detailed user interactions with applications?
Related Resources
Let’s Talk!
Learn how Knoa task mining helps you improve the experience of your employees for optimal business results.
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