Knoa User Experience Management (UEM) for SAP

Drive successful digital transformation projects and improve adoption of your enterprise software.

The SAP® User Experience Management (UEM) application by Knoa provides the visibility to drive adoption and optimize your workforce. SAP UEM identifies how employees interact with SAP applications to help measure impact on day-to-day operations and ultimately, increases adoption to realize efficiencies and save money. Organizations can identify complexities of key business functions, and deliver a roadmap to enable users to be more productive, responsive and engaged.

User Experience Metrics for Business and IT Stakeholders

With SAP UEM by Knoa, you can spotlight application adoption and utilization, user experience and performance, and step by step executions of business workflows – all from a true end user perspective. In doing so, you can identify training opportunities, application usability or performance issues, process improvement opportunities, and process compliance issues. Knoa’s user analytics give you the ultimate visibility into the factors impacting your workforce productivity, so you can make data-driven decisions.

Support for Your Entire SAP Landscape

SAP UEM is a patented front end monitoring technology that provides user experience metrics for all SAP business modules, including finance, HR, supply chain, sales and distribution, customer relationship management, and others. With SAP UEM by Knoa, you can get a complete view of user and application performance across your entire SAP landscape. The Knoa user experience metrics are available across your entire SAP landscape: S/4HANA, Fiori, SuccessFactors, C4C, and others.

Task Mining Data for your SAP Processes

Knoa’s task mining data provides a complete and accurate representation of how tasks are executed in the SAP system, so you can identify process execution bottlenecks and inefficiencies. Business process analysts and functional leads can leverage the Knoa data to drive process improvements across the entire SAP landscape. Knoa’s task mining augments process mining data from products such as SAP Signavio, for a complete and accurate understanding of process execution.

SAP UEM by Knoa works with:

Your S/4HANA applications (using the latest user interface technology such as SAPUI5, Fiori, or Screen Personas), as well as your legacy SAP applications (using SAP GUI for Windows, SAP Netweaver Portal, or Netweaver Business Client)

Your SAP solutions deployed on premise (e.g. HCM) or in the cloud (e.g. SuccessFactors), seamlessly monitored by the same UEM installation

Your SAP applications deployed on-premise or in the cloud

Your entire spectrum of end points, including desktops, laptops, mobile devices, or virtualized environments

On Premise or Cloud Deployment

SAP UEM by Knoa is available for on-premises deployment or as a cloud-based subscription service, with the same range of metrics and analytical capabilities available for both. In addition to Knoa’s SaaS offering, which is delivered on the IBM Cloud platform, you can deploy Knoa on your cloud platform of choice, including Amazon, Azure, or SAP HEC.

Powerful Analytics

SAP UEM aggregates the data you collect, making it possible to gain executive insights at the highest level, as well as problem solving detail at the lowest level. You can generate reports for key functions in your company including training, user support, IT support, and change management. Where user performance does not match best practices, you can retrain. Where the application itself could do better, you can reconfigure. The SAP UEM reporting console delivers the Knoa data in out-of-the-box actionable dashboards and interactive reports.

Extensible User Analytics Platform

Knoa’s user analytics platform is highly extensible by customers and partners alike. Knoa data can be accessed through APIs, for integration with other enterprise monitoring solutions or custom visualizations using your BI tools of choice. Supported database platforms include: SAP HANA, MS SQL Server, and Oracle. A development toolkit enables you to extend the Knoa UEM monitoring capability to non-SAP or custom applications.

SAP Solutions

Knoa for SAP S/4HANA Migration

Knoa for Fiori

Knoa for SuccessFactors

Knoa for SAP Cloud for Customer (C4C)

Knoa for SAP Cloud

Business Solutions

Task Mining

Help Desk

Robotic Process Automation

Employee Experience Management 

Remote Workforce Productivity

Workforce Efficiency

Business Optimization

Digital Transformation

User Enablement

Related Resources


SAP User Experience Management by Knoa Solution Brief


Navigating a Successful SAP S/4HANA Implementation


IDC and SAP brochure: Enterprise Application Adoption and Usage: The Value of User Experience Management.


Knoa User Experience Management for SAP – Product Overview

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