Graybar Uses SAP UEM by Knoa to Streamline SAP S/4HANA Migration and Improve Project Management

By February 1, 2017 No Comments

SAP UEM Provides Insight into Software User Experience, Helping to Maximize Enterprise Application Investment

New York, NY, February 1, 2017 – Knoa Software, a leading provider of user experience management (UEM) software, today announced that Graybar, a distributor of electrical, communications and data networking products, is utilizing the SAP® User Experience Management (SAP UEM) application by Knoa to facilitate its migration to SAP S/4HANA®. SAP UEM is helping Graybar detect and correct user errors, improve employee experience and boost response time across transactions.

The in-depth user analytics of SAP UEM give Graybar full visibility into employee engagement with enterprise applications. The distributor has been able to ensure the success of its SAP S/4HANA migration by using SAP UEM to compare pre- and post-upgrade user experience and response time. Graybar also leverages the solution to identify and address errors and inefficiencies without requiring employees to recreate their actions.

“SAP UEM has been a critical tool during our SAP S/4HANA migration, as it provides crucial information that previously required time-consuming outreach to each user,” said Ashton McDaniel, front line SAP and WMS support manager for Graybar. “It has allowed us to verify that our system is processing faster and better than before, and has helped us determine whether observed errors are new, or from earlier problems that the upgrade did not resolve.”

Knoa is an SAP partner whose UEM solution is resold by SAP as an SAP Solution Extension. SAP UEM sheds light on application usage and user workflows, helping to protect and maximize investments in SAP applications and upgrades. The unique insights it provides make it a powerful tool before, during and after an SAP S/4HANA migration project. It allows enterprises to significantly minimize disruption and deployment time, help ensure that the most important applications are migrated first, increase user adoption and satisfaction, and reduce overall costs. SAP UEM also facilitates development projects employing the SAP Fiori® user experience or SAPUI5, and SAP cloud implementations such as SAP SuccessFactors® or SAP Hybris® Cloud for Customer solutions.

Graybar implemented SAP UEM when it began its migration to SAP S/4HANA, and now uses the solution to monitor user experience and analyze error reports across 250 U.S. locations. The company has identified several areas where it can improve its processes, and will soon begin implementing improvements based on the data provided by SAP UEM.

“We are pleased to learn that Graybar has found our solution valuable for its SAP S/4HANA migration and general everyday use. Graybar is just one of several customers who are accruing significant benefits by taking user experience analytics into account during the planning, design and deployment stages of SAP S/4HANA migration,” said Brian Berns, CEO of Knoa Software. “They’ve told us that they like how SAP UEM keeps the emotion out of the conversation, allowing them to see exactly what user actions resulted in an error and relay that information to the technical team.”

About Knoa Software

Knoa Software delivers on-premise and cloud solutions that generate unique insights for the optimization of the end-user experience for solutions from vendors including SAP, Oracle and others. Knoa’s patented software provides CIOs and business executives the actionable metrics needed to help ensure organizations and end-users realize the full value of their enterprise application investment. Headquartered overlooking Union Square in New York City, Knoa provides solutions that help hundreds of global corporations and government organizations make impactful, real-time, fact-based decisions that enrich and maximize the experience for over a million end users. For further information, visit or follow us at @knoasoftware on Twitter.

About Graybar

Graybar, a Fortune 500 corporation and one of the largest employee-owned companies in North America, is a leader in the distribution of high quality electrical, communications and data networking products, and specializes in related supply chain management and logistics services. Through its network of more than 260 North American distribution facilities, it stocks and sells products from thousands of manufacturers, helping its customers power, network and secure their facilities with speed, intelligence and efficiency. For more information, visit or call 1-800-GRAYBAR.

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