Offers Unrivaled Visibility into User Behavior at Scale
New York, NY, December 6, 2016 – Knoa Software, a leading provider of user experience management (UEM) software, today announced that Arizona power and water utility Salt River Project (SRP) is utilizing the SAP® User Experience Management (SAP UEM) application by Knoa to improve employee experience and drive adoption for its SAP applications. Through its extensive user analytics, SAP UEM provides full visibility into user behavior and the effectiveness of employee engagement with enterprise applications. SAP UEM enabled SRP to identify application challenges and inefficiencies, identify screens that would benefit from proofs of concept for the SAP Fiori® user experience and SAPUI5, and eliminate the need for employees to remember process steps in order to recreate system issues.
“Until now, our system-support users had no easy way of knowing exactly how employees interact with SAP, nor a way to successfully retrace the actions that led to an error and creation of a defect ticket,” said Gibbons Saint Paul, SAP functional solution architect for Salt River Project. “With the insights provided by SAP UEM, we are now able to resolve each usability issue in the most appropriate ways – through increased training, business process modification, development of an SAP Fiori mobile application, or whatever else makes sense for that use case.”
Knoa is an SAP partner whose UEM solution is resold by SAP as an SAP Solution Extension, providing in-depth visibility into SAP user behavior. SAP UEM sheds light on every aspect of application usage and user workflows, helping to protect and maximize investments in SAP applications and upgrades. The unique insights it provides make it a powerful tool for SAP S/4HANA® migration projects, SAP Fiori or SAPUI5 development projects, or SAP cloud implementations (such as SAP SuccessFactors® or SAP Hybris® Cloud for Customer solutions).
SRP began using SAP UEM in May 2016, as part of a project to improve user experience across the organization. SAP UEM analyzes all user activities across all business transactions, and provides insight into which transactions are seeing the most user activity, highest error rates and longest response times. SRP is now in the process of designing new application screens based on this analysis. When the new user interfaces are implemented, SAP UEM will help to confirm that employees are adopting and using them correctly.
“It’s gratifying to know that Salt River Project has joined the long list of customers that are using our solution to flag and resolve user behavior issues while increasing productivity,” said Brian Berns, CEO of Knoa Software. “We are pleased that they are deriving value from our UEM solution to not only guide training, but also as essential insight for the design of new screens in SAP Fiori as part of their SAP S/4HANA migration.”
About Salt River Project
SRP is a community-based, not-for-profit public power utility and the largest provider of electricity in the greater Phoenix metropolitan area, serving more than 1 million customers. SRP also is the metropolitan area’s largest supplier of water, delivering about 800,000 acre-feet annually to municipal, urban and agricultural water users.
About Knoa Software
Knoa Software delivers on-premise and cloud solutions that generate unique insights for the optimization of the end-user experience for solutions from vendors including SAP, Oracle and others. Knoa’s patented software provides CIOs and business executives the actionable metrics needed to help ensure organizations and end-users realize the full value of their enterprise application investment. Headquartered overlooking Union Square in New York City, Knoa provides solutions that help hundreds of global corporations and government organizations make impactful, real-time, fact-based decisions that enrich and maximize the experience for over a million end users. For further information, visit knoa.wpengine.com or follow us at @knoasoftware on Twitter.
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