The SAP® User Experience Management application by Knoa provides the visibility to drive adoption and optimize your workforce. SAP UEM identifies how employees interact with SAP applications, helps measure impact on day-to-day operations and ultimately, increases adoption to realize efficiencies and save money. Organizations can spotlight complexities of key business functions, and deliver a roadmap to enable users to be more productive, responsive and engaged.
End User Experience Metrics for SAP
With SAP UEM by Knoa, you can measure application adoption and utilization, user experience and performance, and step by step executions of business workflows – all from a true end user perspective. In doing so, you can identify training opportunities, application usability or performance issues, process improvement opportunities, and process compliance issues. Knoa’s user analytics give you the ultimate visibility into the factors impacting your workforce productivity, so you can make data-driven decisions.
Support for your Entire SAP Landscape
SAP UEM is a patented front end monitoring technology that provides user experience metrics for all SAP business modules, including finance, HR, supply chain, sales and distribution, customer relationship management, and others. With SAP UEM by Knoa, you can get a complete view of user and application performance across your entire SAP landscape.
SAP UEM by Knoa works out of the box with:
- Legacy SAP User Interfaces, including SAP GUI, SAP Portal, or Netweaver Business Client (NWBC)
- New SAP User Interfaces, such as Fiori applications built on the SAPUI5 framework
Knoa UEM Toolkit
Beyond the SAP applications supported out of the box, you can extend the SAP UEM monitoring platform to monitor any SAP Cloud solutions (such as C/4HANA solutions: SAP Sales Cloud, SAP Services Cloud, etc), through the Knoa UEM Toolkit. The Toolkit enables a non-programmer to extend Knoa’s unique monitoring to any web based applications and collect user experience metrics anywhere in the application. SAP UEM by Knoa. Certified Knoa Toolkit partners can help you build platform extensions based on your specific business requirements.