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What do Jimmy Kimmel and SAP Experience Management (XM) have in common? Both make people happy.
Let’s dig in a little deeper.
XM is the process of organizations understanding people’s experience – typically with other people, technology and software applications – in order to understand the quality of the experience and pinpoint areas for improvement. Your organization can then automate processes across business functions to improve customer, employee, product, and brand experiences — which can significantly impact the bottom line.
As enterprises deploy and migrate to new enterprise systems, XM should be a top priority. SAP understands the importance of XM and has sponsored an ad on the Jimmy Kimmel show to demonstrate the value it offers.
As depicted, XM offers many benefits. As part of SAP’s XM strategy, Knoa User Experience Management (UEM) plays a key role.
Knoa UEM provides visibility to optimize your workforce and your customer’s experience. It offers insight into how employees can interact with applications, helps measure impact on day-to-day operations to identify inefficiencies and saves money and increases adoption to help improve morale and employee engagement.
To learn how Knoa UEM can optimize your business, schedule a demo today.