Business-Driven User Experience Management
Empower Your People, Improve Performance
The Value of User Experience Management
End-user related issues slow productivity and create bottlenecks. Knoa UEM helps improve productivity by reducing end-user errors up to 50%.
Software usage and process inefficiencies cost businesses billions of dollars and hundreds of millions of lost hours per year. Knoa UEM helps reclaim lost hours by eliminating 90% of user issues.
Investing in Knoa UEM can result in up to 70% fewer support calls, reduced support response times, and training costs.
Solutions for Your Business
Gain productivity benefits by closing application adoption gaps. Ensure that critical systems are in sync with ever-changing business demands.
Align enterprise software with key business activities. Identify and remove any impediments that can impact processes and workflow.
Actionable intelligence provides the capability to significantly reduce the volume of support transactions and the mean time to resolution.
Identify key functions, departments and user communities that can benefit from training based on business needs.
Optimize business-critical applications to support individual user and business outcomes. Provide broader insight into application effectiveness.
Accelerate business operations, drive change and reduce technology risk. Pinpoint compliance and security vulnerabilities.
What our Customers are Saying
"With SAP UEM by Knoa, our IT team can help manage business process change with minimal end-user impact. This improves user satisfaction and productivity, which in turn, improves customer services."John Shellenberger
VP & CIO, Johns Manville
"Siemens needed the right tools to improve the process, performance, and quality of user support services. The success of the project is due to the involvement of a large number of users from all of the company's areas and work processes and unconditional support from the board of directors."Mauro Wagner Batista
Knoa Project Manager
"With SAP UEM by Knoa, we are able to help our workforce by tracking high-traffic transaction with frequent error messages. We provide the targeted training needed to prepare new employees, and have alerts that catch potential issues before they ever happen."Jack Rendalls
SAP Application Support