Visualize Customizable KPIs and Gain Actionable Data Into Current and Projected Business Costs Related to User Performance
ORLANDO, FL – June 6, 2014 – Knoa® Software, the leading provider of user experience and performance management software, today announced the beta version of Executive Dashboards for Knoa Experience and Performance Manager (EPM) version 7.1. Knoa EPM is also offered by SAP as the SAP® User Experience Management (SAP UEM) application by Knoa.
Executive Dashboards enable C-level executives and IT professionals to visualize empirical metrics for the overall performance of an enterprise implementation of SAP solutions, charting user proficiency, engagement and adoption in areas such as:
- Business impact of error conditions
- Productivity loss due to changes in production environments
- Team and user performance scorecards
The interactive screens offered via Executive Dashboards are customizable key performance indicators (KPIs) and can be configured to create ‘what if’ scenarios to determine actual and potential cost savings as a result of improved user efficiency and effectiveness, as well as application performance.
“Executive Dashboards provide multiple perspectives to gain rapid exposure to key performance indicators to determine business impact,” said Jesse Bernal, senior service delivery manager, Johns Manville. “With the ability to configure parameters in an ad-hoc manner, executives and business managers can pinpoint, analyze and communicate specific issues affecting their business without having to understand complex technical issues of their ERP system. This allows IT departments to focus their efforts on performance issues with the highest impact to business.”
According to Gartner [Hype Cycle for IT Operations Management, 2013, published July 23, 2013], application performance management (APM) and user experience management (UEM) tools are critical in the problem-isolation process, thus shortening mean time to repair and improving service availability. They provide correlated performance data that business users can utilize to answer questions about service levels and user populations, often in the form of easily digestible dashboards. These tools are paramount to improving and understanding service quality as users interact with applications.
“Our customers are deeply engaged with gaining an accurate understanding of the cost impact of errors and of degraded user performance. This understanding is critical in prioritizing improvement strategies for their key business metrics,” said Bogdan Nica, senior product manager and evangelist at Knoa Software. “By contextualizing the analysis of performance issues, CIOs and executive management can pinpoint pertinent, high-impact indicators and run what-if scenarios based on actual business costs.”
The Knoa Executive Dashboards are scheduled to be available in the fourth quarter of 2014 as an extension to the current Knoa reporting application for SAP BusinessObjects™ solutions, at no additional cost. These dashboards can be utilized with Knoa EPM and all versions of SAP UEM, including those for SAP GUI, SAP BusinessObjects Business Intelligence (BI) solutions, SAP NetWeaver® technology platform, and the SAP Customer Relationship Management (SAP CRM) application.
For more information on Executive Dashboards for Knoa EPM and SAP UEM, visit Knoa in booth #451 at SAPPHIRE® NOW and the ASUG Annual Conference, June 3-5 in Orlando.
About Knoa Software
Knoa Software delivers enterprise and cloud solutions that generate unique insights for the optimization of the end-user experience for SAP®, Siebel and other platforms. Knoa’s patented software provides CIOs and business executives the actionable metrics needed to ensure organizations and end-users realize the full value of their enterprise application investment. Headquartered in Union Square, New York, Knoa’s solutions help hundreds of global corporations and government organizations make impactful, real-time, fact based decisions that enrich and maximize the experience for over a million end-users. For further information visit knoa.wpengine.com or follow us at @knoasoftware on Twitter.
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