User Analytics Identify System Performance Issues and Employee Training Opportunities
New York, NY, June 6, 2017 – Knoa Software, a leading provider of user experience management (UEM) software, today announced that Westcon-Comstor, the leading value-added global distributor of security, unified communications, network infrastructure and data center solutions, used SAP® User Experience Management (SAP UEM) by Knoa to assist with its global rollout of the SAP ERP application to 4,000 employees in 54 countries. The SAP UEM application provides visibility into software usage, enabling Westcon-Comstor to monitor and analyze user activity and system performance, and understand training needs.
Westcon-Comstor began using SAP UEM in 2014, shortly after kicking off its SAP ERP global rollout. It found SAP UEM especially useful in identifying transaction codes that were causing bandwidth issues and delays; this insight enabled the company to clean up the custom code and increase productivity.
“A global implementation was made easier thanks to the tools that the software has been able to provide,” said Andy Feehan, Organizational Change Management and Training, Westcon-Comstor. “The reports that SAP UEM provides help leadership make calculated decisions based on facts.”
Knoa Software is an SAP partner whose user experience management solution is resold by SAP as an SAP Solution Extension. SAP UEM sheds light on application usage, user adoption and workflows, helping customers protect and maximize investments in SAP applications and upgrades.
“We are proud that our solution helped to ensure the success of this massive global rollout,” said Brian Berns, CEO of Knoa Software. “Westcon-Comstor is an impressive company and excellent partner that understands how to get the greatest benefit out of its SAP solutions. SAP UEM can assist with implementations and migrations involving the full spectrum of SAP solutions, including SAP S/4HANA, SAP SuccessFactors solutions, SAP Fiori apps and more.”
About Knoa Software
Knoa Software delivers on-premise and cloud solutions that generate unique insights for the optimization of the end-user experience for solutions from vendors including SAP, Oracle and others. Knoa’s patented software provides CIOs and business executives the actionable metrics needed to help ensure organizations and end-users realize the full value of their enterprise application investment. Headquartered overlooking Union Square in New York City, Knoa provides solutions that help hundreds of global corporations and government organizations make impactful, real-time, fact-based decisions that enrich and maximize the experience for over a million end users. For further information, visitknoa.wpengine.com or follow us at @knoasoftware on Twitter.
Westcon-Comstor (WestconGroup Inc.) is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center. The company is transforming the technology supply chain through its capabilities in Cloud, Global Deployment and Services. WestconComstor combines expert technical and market knowledge with industry-leading partner enablement programs. Westcon-Comstor delivers results together through its deep partner relationships. The company goes to market under the Westcon and Comstor brands.
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