Knoa User Analytics for Oracle Cloud
A sample of what you will see based on your own data:
![](https://www.knoa.com/wp-content/uploads/2021/07/ora-financial-impact-of-errors.png)
Quantify the business impact of work interruptions caused by errors, so you can prioritize your Oracle Cloud support initiatives, such as refresher training or streamlining workflows.
![](https://www.knoa.com/wp-content/uploads/2021/07/ora-geography-performance.png)
Isolate performance hot spots by geographical location, so you can react to issues impacting user experience or productivity quickly, and in a targeted fashion.
![](https://www.knoa.com/wp-content/uploads/2021/07/ora-user-competency-1.png)
Identify your superusers based on their efficiency and proficiency with Oracle Cloud, so you can recruit them as coaches for struggling users, or for your UAT cycles.
![](https://www.knoa.com/wp-content/uploads/2021/07/ora-training-needs.png)
Perform fact-based learning-needs assessment, to identify who needs additional training, as well as which Oracle functions or business tasks they need to be trained on.
![](https://www.knoa.com/wp-content/uploads/2021/07/ora-activity.png)
Measure user activity across all Oracle Cloud functions, to validate user adoption for key business processes and identify adoption gaps that need to be addressed through additional coaching or training.
![](https://www.knoa.com/wp-content/uploads/2021/07/ora-error-lifecycle.png)
Detect new error conditions introduced in your production and UAT environments, and track their evolution through the resolution cycle, to minimize their impact on production users.
![](https://www.knoa.com/wp-content/uploads/2021/07/ora-performance.png)
Isolate performance hot spots for specific Oracle Cloud screens, user segments, or individual users, to help with root cause analysis and accelerate their resolution.
![](https://www.knoa.com/wp-content/uploads/2021/07/ora-testing-priorities-1.png)
Prioritize your testing efforts based on actual utilization and other user experience metrics (error rates, performance), to optimize the impact of your UAT, with every Oracle Cloud upgrade.
![](https://www.knoa.com/wp-content/uploads/2021/07/ora-post-migration-adoption-1.png)
Monitor utilization trends throughout the quarterly Oracle Cloud updates, to evaluate the impact of changes on user adoption and productivity.
![](https://www.knoa.com/wp-content/uploads/2021/07/ora-user-workflow-2.png)
Track every important user action, on every Oracle Cloud screen - to help your support team triage, prioritize, replicate, resolve and validate issues faster, for a better user experience.