About Tate & Lyle
Tate & Lyle PLC is a ~4,000 employee supplier of food and beverage ingredients to industrial markets. The company is listed on the London Stock Exchange. Their customers include many of the world’s largest food and beverage manufacturers, and industrial and pharmaceutical companies.
Tate & Lyle were dealing with limited objective measurement of Cloud ERP application and business processes adoption. They suffered from insufficient data related to adoption roadblocks, including application performance from the user perspective, and system and user errors. Therefore, they were not able to identify areas where users could benefit from targeted training.
Working with Knoa
The enterprise onboarded Knoa’s User Experience Management solution to detect and correct user errors, optimize training programs and reach healthy adoption rates.
Knoa’s in-depth user level employee analytics allowed Tate & Lyle to visualise real data and instantly identify the most acute user errors and work flows that must be improved through dedicated training programs.
In their own words:
“We use Lean Six Sigma as a methodology for continuous improvement. This method relies heavily on data points. Knoa provides defining data to the problem, base-lines of time spend, defects (errors) and impact volumes when in our Define stage. It helps us measure the problem as it relates to our process. We analyze outliers, process capability and root cause. We also use Knoa to ensure improvement efforts have been controlled.”
In the image below, data shows the drop in user errors in the month after the training delivery:
Business results included:
- Improved process performance. To gain an understanding of labor intensive processes, the Global Support team used Knoa to track processes and workflows, making it easier to identify improvements.
- Improved training efficiency. Training materials were revised to reflect the correct process steps for creating purchase requisitions, resulting in a sharp drop in user errors and increase in user productivity.
•Improved user support. The Global Support uses data presented by Knoa to isolate transaction codes with slow performance for the users, in order to proactively address the issues before users call the help desk.
The image below shows one out of many examples of the effectiveness of Knoa’s data on mean transactions times:
About Knoa Software Employee UX analytics solutions for SAP, Oracle and other ERP solutions:
Knoa solutions shed light on every aspect of application usage and user workflows, helping enterprises protect and maximize investments in ERP enterprise applications and upgrades. The unique insights it provides make it a powerful tool before, during and after a migration project, allowing enterprises to significantly minimize disruption and deployment time, ensure that the most important applications are migrated first, increase user adoption and satisfaction, and reduce overall costs, and equipped internal help desk.
View sample use-cases taken from Knoa’s dashboard:
Stay in the know to mitigate risks
Fully understand how employees interact with different cloud applications to identify specific areas for improvement, in order to mitigate risks before they get out of control and optimize the overall performance of applications.
Supercharge Employee Adoption
Proactively identify and address application usability or performance issues, training opportunities, process improvement opportunities, and process compliance issues – reducing process friction and employee frustration.
Drive productivity with Data-Driven Decisions
Knoa UEM spotlights application adoption and utilization, user experience and performance, and step by step executions of business workflows offering visibility into the factors impacting your workforce productivity, so you can make data-driven decisions around training, support, and business processes.