NEW YORK, November 19, 2008- Knoa Software, the leading provider of end-user experience and performance management software, today launched an online educational series that will focus on helping organizations optimize their IT investments through end-user experience monitoring, coupled with end-user performance management.

This series of online seminars will demonstrate how enterprises can extend their existing performance management strategies with end-user monitoring to achieve compelling business results - such as building a high-performance sales team, driving more utilization of existing software investments, improving employee productivity - while reducing the cost of application management and end-user support.

The webcast events will take place on a bi-weekly basis throughout the next 15 weeks. The series will begin on Thursday, Nov. 19 and will run through February, 2009. All seminars will begin at 2 p.m. EST and are scheduled for an hour. The educational series tracks will be:

Proven Tactics to Build a High Performance Sales Team
November 19, 2008
In a recent survey, only 21 percent of firms stated that they could attribute increases in revenue to use of their CRM system.[1] This event will present three specific strategies to leverage CRM systems to increase revenue and improve customer experience.

But, I Thought the ERP System Was Going to Help Us With That!
December 3, 2008
This webinar will showcase how a billion-dollar manufacturer used the end-user performance metrics to evaluate a shortfall in a corporate performance objective - shortening the order-to-cash cycle.

Crisis in the Board Room
December 10, 2008
IT-related productivity hit a wall sometime in the early 2000s and has been trending downward ever since.[2] This webinar presents solutions to the fact business users are simply overwhelmed by software complexity and never become proficient in their jobs.

Best Practices in Performance Management: Monitor, Measure and Manage End-User Experience
January 7, 2009
This webinar will present specific examples of how end-user experience management improves application performance, usability and quality.

Five Steps to Reduce the Ongoing Cost of Managing your ERP System
January 21, 2009
The ongoing cost of managing ERP systems has risen in steady increments for the past several years. This event shows how one IT team tasked to keep service steady and cut costs, deployed end-user experience management software for great results.

Ensuring a Successful Upgrade
February 11, 2009
Software upgrades present great risks for cost overruns and business disruption. The webinar explores how end-user monitoring can help establish baseline benchmarks, accelerate user acceptance testing and mitigate risk, leading to a successful go-live.

End-User Metrics Drive Agent Productivity in the High-Performance Contact Center
February 18, 2009
Actionable metrics to improve agent performance distinguish those firms that achieve their contact center goals and those that struggle. This webinar explores how a global telecommunications company raised the productivity of 300 call center associates by 25 percent, representing an annual recurring productivity gain of over $3 million.

"We're excited to launch this educational webinar series," said Lori Wizdo, vice president of marketing for Knoa. "The format will be fact-based and present specific strategies and case study examples. We have assembled many industry luminaries who will offer actionable advice that organizations can leverage to drive maximum business value from their existing investments in corporate software applications."

To register for the series, or choose from one of seven online events, visit the webinar schedule on Knoa's corporate web site.

About Knoa
Knoa® Software is leading the performance management industry with end-user experience monitoring solutions that reach beyond infrastructure and application performance to monitor, measure and manage how end-users are utilizing the application to optimize business process execution. Knoa customers not only know if core enterprise applications are delivering an acceptable user experience, but also, if application users are executing key processes effectively and efficiently -- the key to achieving business value and ROI. Knoa is headquartered in New York, NY. For more information about Knoa, please visit www.knoa.com.

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[1]
Sales Performance Optimization, CSO Insights

[2]
In 2000, IT investment was credited with driving almost half of the productivity growth in the US economy. By 2007, the impact had dropped to less than 25%. Source: Brookings Institute