Knoa Software Inc. © 2008. All Rights Reserved.
![]() | End User Experience and Performance Management |
|
Customer Perspectives
"Using Knoa EPM makes the difference between having a vague sense that there's room for improvement, and knowing exactly what is and isn't working. EPM shows us the 'who, what, when, where, why, and how' we need to know to optimize the user performance-and reap the rewards." |
Solutions Insight for the End User Training Team
End users must interact efficiently and effectively with enterprise applications for them to achieve maximum ROI. Training groups try in earnest to build and sustain end user proficiency but are hampered by a lack of visibility into end user behaviors and knowledge gaps.
Current methods to gain insight into end user proficiency are typically costly and provide only limited information. User audits and periodic testing require extensive resources, provide only partial coverage of the user population, and are a non-productive use of employees' time. The advice of line management is subject to bias and political implications. And reviewing Help Desk logs reveals only 30-50% of actual errors while providing zero insight into instances when users follow the wrong procedure or avoid key transactions.
Training managers need to make the most of company resources. They must drive effective use of the application so it meets investment objectives. And, they must do it while using the training investment as efficiently as possible. To accomplish this, they need insight into end user behaviors so they can optimize training levels and develop specific tools that target real-world challenges.
How Knoa Can Help
Eliminate the need for costly surveys and audits that provide incomplete information. End user metrics from Knoa provide 100% visibility into end user execution and process errors. They provide the accurate real-world detail that will enable your Training group to identify precisely where users need additional education.
Five ways to Improve Training Effectiveness Knoa enables training departments to implement best practices like these:
|