Knoa Software Inc. © 2008. All Rights Reserved.
![]() | End User Experience and Performance Management |
|
Industry Perspectives
"Knoa Software is an especially good fit for organizations that want a product that crosses IT operation and application development boundaries. In an integrated IT organization that cares for the end user experience, it is probably as important to create applications that are easy to use and minimize usability issues as it is to provide good online performance. Knoa’s product allows the whole IT organization to work together on improving end user productivity." |
Insight for Development and QA
Application ROI Depends on Effective Design and Use
Enterprise applications are a critical component in most companies' strategies. Whether you are using SAP, Siebel, Oracle, or proprietary applications, they enable the key business processes that consistently drive revenue and profits. For an enterprise application to deliver its intended ROI, users must embrace the features and functions of the application, using them to efficiently drive business transactions. Successful business process management depends on IT being able to measure and optimize end user performance. Realize Investment Potential
Aligning expectations for the application with how it is actually used creates a tremendous opportunity for IT departments to:
However, a lack of visibility into end user adoption and effective use limits IT's ability to identify and prioritize the most impactful design elements, upgrades, and issues. In the worst case, a lack of insight into realistic end user behavior leads to operational shortfalls in which revenue generating business objectives are missed. How Knoa Can Help
Gain an accurate picture of how users interact with your application before and after you deploy it. With Knoa end user metrics, your development engineers and QA personnel can create more effective applications that will be used as intended. End User-Based Design
Ensure your applications are designed based on how end users really work, not how engineers think they should. When users have to adjust their work habits, modify their processes, and learn unintuitive interfaces it slows their productivity, costing the company time and money. Knoa provides the development team with the insight to:
Real-world Testing
Test real-world usage scenarios so you can detect errors and cumbersome design elements before the application is deployed. The development team can correct issues and functions that don't match business processes before end users develop workarounds that make the application less effective.
Successful Ongoing Use
Knoa end user metrics show whether the application is being used as intended. By measuring adoption rates, feature use, performance to SLAs, error frequency, user compliance, and more, you will ground your team's decisions and guide your priorities with data-based facts.
|