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![]() | End User Experience and Performance Management |
![]() End User Metrics Role in Corporate Performance Management Corporate performance management is all about understanding the difference between what you've planned and what actually happens. |
Insight for Business Owners of Enterprise Applications
You invest in applications to achieve business top and bottom line business results - increase revenues, cut costs, bring products to market sooner, comply with regulations, and improve core end-to-end processes. For far too many companies something unexpected happens along the way to realizing that ROI. Months after the 'go-live' fundamental Key Performance Indicators (KPIs) have not improved as planned.
Even the 'best of breed' ERP systems don't give the business stakeholders sufficient visibility into what's actually happening to ensure performance improvements. It's the end-users of the enterprise applications who execute the transactions that drive the processes that drive the business. Are employees actually using the right transactions to execute the business process? Are they using them in the right way? Are the employees efficient, or are they making significant errors? Are the transactions effective, or are they cumbersome, requiring employee-invented workarounds? The most critical factor determining your long-term business results from an ERP application is the ability of your end-users to effectively execute your business processes. This means that each of your end-users must:
With actionable insight into actual end user experience and performance, the costs for end user support, application support and training are reduced. KNOA also impacts the top line by enabling organizations to optimize the effective use of the application by customer-facing roles. Knoa's flexible reporting allows you to review:
Business Performance Management is all about understanding the difference between what you've planned and what actually happens. If that understanding stops short of the end-user performance, this critical link in corporate performance is ignored, and no enterprise application will achieve its full potential. End-user experience and performance management solutions let your organization realize that potential by delivering an end-to-end analysis capability for an end-to-end corporate performance management strategy.
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