Achieve the ROI you expect from your business applications
 You invest in "best of breed" enterprise software to achieve important business goals. So what do you do several months after go-live when KPIs have not improved as expected?
End-user proficiency drives business results
Achieving ROI from a business application requires that employees adopt the system and then execute each transaction as accurately and efficiently as possible – in accordance with your specified business processes. So, to determine why results may be lagging, you need full visibility into how end-users are actually using the application every day.
Get the end-to-end insight you need to make ERP and CRM initiatives successful
Knoa Experience and Performance Manager (Knoa EPM) provides unparalleled insight into end-user experience and behavior, with comprehensive metrics around application utilization and performance, as well as system, application, and end-user errors.
Using Knoa's flexible reporting, you can analyze complex issues and drill down to answer myriad questions such as:
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- Are employees actually using the applications?
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| - Are they using the right transactions to
execute business processes? |
- Are they using them in the right way?
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- Are employees efficient or are they making significant errors?
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- Which transactions are used, by whom,
in what sequence, and for how long? |
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- Are the transactions cumbersome, requiring employee-invented workarounds?
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- Are certain transactions slow, impacting productivity?
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- What critical errors do users encounter?
Is an engineering fix needed? |
- Which users are having the most issues
and errors? |
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- Are any transactions being avoided?
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How end-user experience insight can help your budget
With actionable insight into actual end-user experience and performance, the costs for end-user support, application support, and training are reduced. Knoa also impacts the top line by enabling organizations to optimize the effective use of applications by customer-facing roles.
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"Now more than ever, it is important for organizations to ensure that IT and business goals are aligned. QoE solutions like Knoa EPM facilitate a collaboration between IT and business stakeholders that can be invaluable in promoting superior business performance by ensuring that end users are able to fully exploit IT investments in critical business applications.”