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![]() | End User Experience and Performance Management |
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Industry Perspectives
IT is now a fundamental support of business activities which means that greatest IT operations sins are an unpredictable user experience and a failure to reduce overall service delivery costs.
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Insight for the CIO/IT Executive
Managing Complexity with Limited Resources
The IT environment is becoming increasingly complex to implement and support, driving 80% of IT budgets to maintenance alone, leaving just 20% for new upgrades and features. Support costs are growing rapidly, straining limited resources. Yet IT is expected to successfully deliver to Service Levels Agreements (SLAs) while reducing costs and finding funds to innovate.
Business Service Management (BSM) is a growing approach that helps IT address these challenges, including managing costs, ensuring performance levels, and prioritizing functionality improvements. No matter how you approach these issues, you need consistent and reliable end user metrics that enable you to clarify root cause and define the best course of action.
How Knoa Can Help Knoa Experience and Performance Management (EPM) solutions provide a comprehensive and accurate view of enterprise applications, from the end user perspective. Knoa EPM captures end-to-end transaction response times, ecosystem and application errors, and a time-synchronized workflow - from all users, all locations, all the time. Actionable insight from Knoa gives you:
Start the day with the 'Morning Coffee' Dashboard
The Knoa Management Dashboard presents detailed metrics in multiple high-level views.
Whenever you need to, check the status of information like:
Report against SLAs
Use Knoa's comprehensive, real-user data on response times and system errors across the entire application landscape to achieve a 'single version of the truth'.
Replace inaccurate visual observations and labor intensive stopwatch timing. Eliminate the burden of managing and removing synthetic agent simulators. Get the facts, in an easily customizable report that gives you the data you need, like:
Manage 'Go Live' for Launches and Upgrades
With Knoa, you'll be able to measure and adjust immediately, based on real-time metrics.
You will instantly know:
Make the Best Decisions Possible
Use Knoa results to make data-based decisions that focus your resources where they will have the greatest impact.
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