Featured Whitepaper Best Practices in Application Support For the first time ever, the application support team can have a comprehensive "fact-based" perspective about the end user's experience with the application. Knoa EPM gives you real metrics for all users, for all transactions, all the time. Plus, Knoa EPM captures a complete record of end user behavior and actions, before, during and after each transaction. This information is available, in real time, to the end user support team. Proactively solve problems before the phones start ringing Shorten problem resolution times. Reduce unnecessary escalations to Level 2 support. Eliminate costly on-site visits Download now>

According to Forrester Research, "the end-user is the ultimate judge of IT Performance". The logic behind that conclusion is fairly transparent, since the end-user is the ultimate consumer of the IT services. Yet, it's becoming increasingly difficult for traditional application management products to generate reliable measurements of the end-user experience. Traditional application management products also fall short as the end-user's definition of experience expands beyond response times to include application quality, workflows and user interfaces.

As application architectures become more loosely coupled, and execute over increasingly decentralized and virtualized infrastructures, you can make the case that applications don't actually exist except at that moment the end-user hits the enter key.

The end-user experience is fast becoming the only relevant metric of IT performance.

Knoa Experience and Performance Management solutions capture a comprehensive set of application, infrastructure and end-user metrics - from the vantage point of the end-user 'tier' of the application stack.

Knoa Experience and Performance Management (EPM) solutions provide a comprehensive and accurate view of the quality and performance of enterprise applications, from the end-user perspective. Knoa EPM captures end-to-end transaction response times, ecosystem and application errors, and a time-synchronized workflow - from all users, all locations, all the time.

Actionable insight from Knoa gives you the facts about whether enterprise applications are delivering an acceptable end-user experience, including global application performance profiling. You can respond to reported application performance problems with accurate data, and lead a fact-based discussion with business management.

Knoa's comprehensive metrics enable you to reduce costs across the application support team by focusing training efforts where they'll have the greatest effect, reducing issue resolution time and eliminating costly desk-side support visits.

Use Knoa's comprehensive, real-user data on response times and system errors across the entire application landscape to achieve a 'single version of the truth'. Replace inaccurate visual observations and labor intensive stopwatch timing. Eliminate the burden of managing and removing synthetic agent simulators. Get the facts, in an easily customizable report that gives you the data you need, like:

• Response times by transaction, end-user, location and application instance.
• System errors by transaction, end-user and application instance.
• Comparison of user groups for specific performance metrics.

With Knoa, you'll be able to measure and adjust immediately, based on real-time metrics. You will instantly know:

• Real end-user experienced response times - for all transactions
• Which transactions are being most heavily utilized
• What system errors are being generated, and during which transactions.
• What specific transactions, in which specific area of the application, are creating issues.
• How the end-user is actually experiencing the application, for all users, in all locations, at all times.

Knoa delivers comprehensive metrics when you need them, so you can compare end-user and optimization metrics against a baseline to validate the impact of optimization and improvement efforts.