The only relevant metric of IT performance is the end-user experience
According to a Forrester Research report, "the end-user is the ultimate judge of IT performance". Traditional application management solutions fall short because they cannot provide metrics about the full end-user experience, which goes beyond performance monitoring to include application quality, workflows, and user interfaces.
Knoa Experience and Performance Management solutions provide a comprehensive set of application, infrastructure and end-user metrics – from the vantage point of the end-user – even in virtualized environments, so you can manage your IT operations more effectively in four key ways.
- Manage ERP, CRM, SCM, and other enterprise applications
Knoa Experience and Performance Manager (Knoa EPM) captures end-to-end transaction response times, ecosystem and application errors, and a time-synchronized workflow from all users, in all locations, all the time. So you'll know whether enterprise applications are delivering an acceptable end-user experience. With Knoa, you can respond to reported performance issues with accurate data and lead a data-driven discussion with business management. Learn more about Knoa for SAP and Knoa for Oracle Siebel.
Report against SLAs with a "single version of the truth"
Use Knoa's comprehensive, real-user data to replace inaccurate visual observations and labor intensive stopwatch timing. Eliminate the burden of managing and removing synthetic agent simulators. Get the facts, in an easily customizable report that gives you the data you need, such as:
- Response times by transaction, end-user, location and application instance
- System errors by transaction, end-user and application instance
- Comparison of user groups for specific performance metrics
Manage "go-live" for application launches and upgrades
Knoa provides actionable insight throughout the application life cycle. During go-live, it can help you measure and adjust immediately based on real-time metrics. You will instantly know:
- Response times for all transactions, for all users
- Which transactions are being utilized most heavily
- What system errors are being generated during which transactions
- What specific transactions, in which specific areas of the application, are creating issues
- How the end-user is actually experiencing the application: all users, in all locations, at all times
Reduce IT support and training costs
End-users consume IT services in ways that management is not always aware of. Knoa's comprehensive metrics enable you to reduce costs across the application support team by:
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