People across your organization need comprehensive, global application and end-user metrics to ensure that your applications perform to expectations — and that your employees are using the apps effectively.

Knoa Experience and Performance Management solutions provide insight into the end-user experience so that your application and IT teams share one version of the truth all can use to improve application development, delivery, support and adoption.

IT Management

IT leaders who need to prove the value of their efforts in business service management terms require reliable end-user metrics. They need to document application performance levels and provide cross-functional insight into service delivery. Knoa EPM delivers comprehensive, accurate end-user metrics so your IT management team can evaluate Service Level Agreements, prioritize resources, make data-based decisions and ensure IT delivers value to the enterprise.

Line of Business Executives

You invest in applications to achieve top and bottom line business results: increase revenues, cut costs, bring products to market sooner, comply with regulations and improve core end-to-end processes. But too often, something unexpected happens along the way to realizing that ROI. Months after 'go-live', fundamental Key Performance Indicators (KPIs) have not improved as planned. The most critical factor determining your long-term ROI from an ERP application is the ability of your end-users to effectively execute your business processes. Knoa's solutions give organizations a new focus on end-user adoption, utilization and performance, uniquely capturing a complete picture of end-user experience and behavior.

IT Operations

If your monitoring tools indicate that application performance is on track, why are people complaining? Knoa EPM monitors application performance from the end-user's perspective-- the real end-user experience--for every transaction, every user, every time. Knoa's end-user management solutions enables you to quickly identify real end-user performance issues so you can determine an appropriate course of action. With Knoa's global performance profiles and alerts you can transition from reactive performance problem resolution to proactive performance management.

Compliance Officers

Get the visibility you need to ensure compliance and mitigate risk. Think of the potential business impact of users not following defined procedures... How do you know if you're really in compliance? Knoa provides the visibility you need to know when users are attempting to access restricted applications or sensitive transactions in order to identify segregation of duty risks and other potential breaches.

Development and Testing

Design new user interfaces based on how end users really work. Knoa experience and performance metrics reveal end-user behavior, error frequency and navigation paths so you can create a truly intuitive design that requires minimal training or behavioral change. Knoa application and transaction utilization metrics also enable testing and validation groups to develop real-world scripts and help developers prioritize resources for fixes and improvements.

People Performance Management

Spend your training investment where it will have the greatest impact. Knoa EPM's ongoing monitoring metrics help you pinpoint specific application areas where end-users need extra help. Target your efforts to maximize end-user productivity and validate your training budget.

End-User Support

Your help desk can resolve issues more quickly when you have immediate visibility into user actions. Knoa's workflow provides comprehensive 'step-by-step' replay of end-user behavior and experience that eliminate end-user interrogation and problem reproduction. Real-time metrics eliminate layers of troubleshooting and unnecessary escalations. Rapid issue resolution reduces support costs, improves productivity and improves the overall end-user experience.