Compliance Officers: Get Real World, Real-Time Insight

Are you in compliance? Are you really sure?

You may assume that end-users are executing business processes as defined, but how do you know for sure, and what’s the business impact if they are not? You also need to know when users are attempting to access restricted applications or sensitive transactions in order to identify segregation of duty risks and other potential breaches, but that can be difficult to audit and verify—especially off-hours.

Knoa provides the visibility you need to ensure compliance and mitigate risk

With Knoa End-User Management solutions, governance risk and compliance professionals can:

• Audit segregation of duties
• Audit access to sensitive transactions
• Manage and audit authorization and unauthorized attempts to access ERP transactions
• Manage and audit data security policies
• Manage and audit all end-user application access
• Manage and audit compliant use of web applications and downloads

Challenge: Ensure compliance with business processes

Knoa provides visibility into steps taken throughout the completion of a business process so you can identify compliance issues in process execution.

The Proof: Using Knoa, a consumer packaged goods company drove adoption of cost variance reporting from 15% to 85% in six months—which resulted in a 15% drop in cost variance.

Challenge: Maintain segregation of duties

Knoa provides a variety of summary and detailed user activity reports that can help identify and document issues, as well as verify that segregation of duties is maintained. These reports help you ensure compliance to auditing requirements.

The Proof: Knoa helped City of Tacoma determine which users had conflicting roles and segregation-of-duties issues, improving governance and compliance with the Sarbanes-Oxley Act.

Read the City of Tacoma case study

Challenge: Manage and audit unauthorized use

When users get stopped by inaccurate authorization controls, they get frustrated and productivity is affected; but do you have full visibility into attempts to circumvent controls? Knoa provides complete detection of authorization errors including:

• Improper access to ERP systems (by User IDs or Authorized Stations)
• Lack of user credentials to perform certain functions within the system
• Lack of authorization to access certain transactions

The Proof: Kraft Foods is using Knoa to audit compliance to authorization policies. They have caught errors proactively and reduced security tickets and support costs, while enhancing user experience and increasing user productivity.

With Knoa you get real-time fraud detection and alerting, including visibility of read-access to sensitive data, as well as weekly audit reports of users who have accessed sensitive data out-of-compliance.

The Proof: British Telecom is using Knoa to audit read access to sensitive customer information. Read more about Knoa Experience and Performance Manager (EPM) for Enterprise Applications

Challenge: Manage license controls—eliminate over-licensing

Knoa’s comprehensive error monitoring will identify problems with improper system access and help you identify over-allocated licenses or permissions. Find problems before you’re audited, avoid penalties, and potentially reduce license fees.

The Proof: City of Tacoma thought they needed many more SAP licenses at a cost of $3,500/end-user. Using Knoa, they found that 140 people were using the system for a function that could be performed without charge through an existing portal and 108 people use it for a transaction that could be reassigned to others. This resulted in a savings of 490,000 in software asset costs and an additional potential savings of $ 378,900.

Read the City of Tacoma case study