Insight for All Life Cycle Phases
As you progress through the application lifecycle, your team faces evolving challenges. Knoa EPM provides end-user metrics to help you at each stage, from planning intuitive interfaces to proactively improving efficient and effective use of the application.
Knoa EPM Experience Monitoring and Metrics are used by some of the largest application deployments in the world to gain the insight that helps ensure users can effectively execute key business processes. Use Knoa to reduce support costs, increase adoption, monitor compliance and build end-user proficiency, ensuring the application achieves investment objectives.
Planning
As you prepare for an initial implementation, three key factors drive return on investment (ROI):
- Efficient infrastructure
- Optimization of the application for your environment
- Effective end-users
Knoa end-user metrics help you align how people really work with how the application works for them. This enables you to test real world scenarios so you can prevent issues before release. In the end, Knoa metrics help you drive higher adoption levels and more effective use of the application which is essential for proving the value of your company's investment.
Go Live
Know the deployment's effectiveness immediately. Knoa EPM provides hard data about adoption rates, performance problems, user efficiency, and training needs so you can adjust your roll-out strategy quickly. Early insight has been proven to shorten the time between "Go Live" and "Operation".
Operation
"I know that 50% of my advertising is wasted. I just don't know which half," quipped retail guru John Wanamaker in 1886. Knoa EPM gives you the insight to determine which areas of your ongoing support and maintenance are providing maximum impact. Periodic reviews of Key Performance Indicators (KPIs) and Utilization Workflows reveal areas that could be improved -- from application response times to end-user proficiency. Focus resources on rapid issue resolution, and proactive support and improvements.
Upgrade
Planning and deploying a major release involves many of the challenges and risks of an initial deployment. Knoa EPM provides critical insight needed to plan, execute and assess the success of an upgrade. Knoa utilization metrics enable you to evaluate the business impact of custom and modified transactions before investing development resources in them. With Knoa KPI metrics you can establish benchmarks before the upgrade and evaluate the success of the changes.
Expansion
When you expand the application to a new user base, the application features and support are proven from an IT perspective; but it has the challenges of a "Go Live" for the new user group. Knoa provides the metrics to measure adoption and to build user proficiency with the new user base. The metrics enable IT to deliver accurate, data-driven reports about the status of the deployment. Most importantly, Knoa end-user metrics help you to scale the user base without a commensurate growth in support staff.
|
“Once we put Knoa out there, within a few weeks, in fact, we started to see benefits. Trends of failures and slowdowns became visible, and we were able to deliver tech fixes or training as needed.”