1. How effectively the end-users are able to execute the SAP application
2. How effectively the SAP application environment is performing for the end-users

This focus recognizes the need to drive adoption and the effective use of the SAP application in order to achieve the customer's operating objectives, including ROI. To date, specific measurements that enable customers to address these two issues have not been available. As a result, the identification and implementation of performance improvement programs to address these performance areas has been difficult at best.

The Knoa Experience and Performance Management solutions provide user effectiveness and user experience management and enables SAP customers to drive adoption and effective use of the SAP application by pro-actively addressing user and application performance issues.

The resources in this site provide you with the initial information that you will need to effectively introduce user performance management to your accounts.