Date: Thursday, April 22nd, 2010
Time: 2:00 PM, Eastern Time/ 11:00 AM Pacific Time

Planning and deploying a major release has all of the challenges and risks of an initial deployment. And as noted by Gartner*, enterprise software upgrades can cost up to 30% of the original software installation price. This is because software upgrades can result in “hidden” costs such as higher IT costs, higher operational costs due to process disruptions, and higher support costs.

Join Knoa Software for a live, informative discussion about how end-user management software is fast becoming an imperative tool for managing your upgrade. During this webinar, you will learn how end-user experience management software can help you:

• Profile application utilization to establish development priorities
• Establish baseline performance benchmarks
• Plan for "just enough" training and end-user support
• Identify and remediate end-user issues rapidly after launch.

Don’t miss this informative, pragmatic session to learn how effective end-user management can take the risk out of your pending application upgrade.

* Enterprise Software Upgrades: Less Pain, More Gain. By Christopher Koch. November 15, 2002. CIO magazine.