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Best Practices in Siebel Performance Management:

Monitor, Measure, and Manage the End User Experience

Date: Monday, December 3, 2007

Time: 2:00 PM, EST

Speaker: Jerry Dolinsky-EVP, Knoa Software

Knoa Experience and Performance Management system monitors a user's interaction with the Siebel application and captures actual end-user response times, the precise work flow executed, as well as system and application errors.

For the first time ever, you will have comprehensive performance metrics — from all users, at all locations, all the time.

This information is used by IT support teams to troubleshoot end-user problems, by the IT Operations team to proactively manage and improve application performance and by the business owners to drive adoption and efficient, effective application utilization.