IT Support Team

• Manage short-term application performance
• Trace down user actions on the application and find out contextual information for specific performance issues
• Monitor in real-time performance of end-users, at the individual level or globally
• Receive notifications when users experience problems

QA/Performance Team

• Manage long-term application performance
• Gain visibility into the overall user experience, for various applications or groups of users
• Troubleshoot performance issues using Knoa's detail-rich data
• Monitor in real-time the performance of true end-users, in the field
• Receive notifications when specific application functions have performance issues

Line of Business Management Team

• Monitor application usage and user behavior patterns to ensure they comply with business and productivity requirements
• Monitor and receive notifications when specific policies are breached
• Monitor and identify specific compliance, training, or business process issues for individual users

Application Engineering Team

• Monitor application usage and user behavior patterns to get a full and accurate picture of application usability
• Complement the user requirements list with Knoa's empirical data on user actual behavior
• Use Knoa's rich detailed data to monitor performance of key application functions