Enterprises with mission critical enterprise application deployments do not have effective measurements of adoption, efficient use and effective use of the application by the end-users. They can't identify and resolve critical issues that impact the user's ability to effectively execute.
Knoa Experience and Performance Manager provides a complete picture of end-user experience by focusing on both the experience the end-user receives from the application and the performance the end-user achieves working with the application. Knoa EPM delivers results to the entire application support team.
Excessive application response time is one of the most critical performance issues encountered by the users of today’s complex mission critical applications. It’s also a huge support problem. With Knoa EPM you know the response time that was actually experienced by the end-user – for every transaction, for every user, every time.
With Knoa EPM you gain valuable, actionable insights into application utilization: Who is using the application and for how long? Which areas and functions are most used? Which areas and functions are least used? What usage patterns are creating strains on IT infrastructure? Knowing the usage profile for your enterprise applications and your user base is the most fundamental step towards application and user performance management.
With Knoa the EPM solution you can identify 100% of all user-experienced errors, whether they are caused by user actions or by any of the application layers. Knoa EPM also gives you the context in which each error was encountered and the path that the user took before encountering the error. This information is available in real-time for the end-user support team.
Knoa EPM captures a complete record of end-user behavior, before, during and after the transaction. This end-user workflow data transforms the end-user support process.
Key Performance Indicators (KPI) that report user errors on an aggregate level were useful in resolving another vexing issue for that electronics provider. There were grumblings in the outside sales force that the opportunity management screen was really difficult, slow and cumbersome.
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