Excessive application response time is one of the most critical performance issues encountered by the users of today’s complex mission critical applications. It’s also a huge support problem. With Knoa EPM you know the response time that was actually experienced by the end-user – for every transaction, for every user, every time.
A leading consumer packaged goods company had put millions of dollars over 3 years in a new Sales Force automation solution. The number one complaint from users was long response times for key functions, such as creating and saving CRM records. The QA/Performance team was only able to act on these performance issues once they escalated to critical levels.
The company implemented Knoa EPM to detect performance fluctuations for key functions in real-time. Using an alert system that notified the IT team whenever response times in the field exceeded set tolerance thresholds, the team was able to preempt the escalation of performance problems in many cases. In addition, by being able to isolate performance problems to specific areas of the application, the team also reduced the time to resolve critical issues.
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When Kimberly-Clark wanted to determine how well its end users were doing with its SAP solution, it selected Knoa Enterprise Performance Management (EPM) for its ability to identify end-user experience and performance issues quickly.