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Use Case: Performance Management
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Enterprise applications (like ERP, SCM or CRM) automate complex business processes where high levels of application performance are crucial. Yet many frustrated execs find that despite the small fortune they have spent on products to manage servers, networks and applications, the business constituencies still complain about the performance, usability and availability of the your enterprise applications.
In a recent study by Forrester Consulting, 87% of IT executives agreed that the best way to manage the service of business critical applications is to measure performance at the end-user level.
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Improve Application Performance
Excessive application response time is one of the most critical performance issues encountered by the users of today’s complex mission critical applications. It’s also a huge support problem. With Knoa EPM you know the response time that was actually experienced by the end-user – for every transaction, for every user, every time.
A leading consumer packaged goods company had put millions of dollars over 3 years in a new Sales Force automation solution. The number one complaint from users was long response times for key functions, such as creating and saving CRM records. The QA/Performance team was only able to act on these performance issues once they escalated to critical levels.
The company implemented Knoa EPM to detect performance fluctuations for key functions in real-time. Using an alert system that notified the IT team whenever response times in the field exceeded set tolerance thresholds, the team was able to preempt the escalation of performance problems in many cases. In addition, by being able to isolate performance problems to specific areas of the application, the team also reduced the time to resolve critical issues.
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