Solutions Across the Application Lifecycle: Upgrades

Minimize Risk and Maximize Impact

Planning and deploying a major upgrade release has all of the challenges and risks of an initial deployment. Utilize Knoa EPM to improve planning, testing, roll-out and assessment of upgrades. Knoa EPM easily adapts to measure the new release, enabling you to gain insight with minimal effort.

Planning

• Utilization metrics help you assess the business impact of custom and modified transactions so you can prioritize application engineering resources.

User Acceptance Testing

• Accelerate the User Acceptance Testing (UAT) phase by eliminating the need for testers to document errors, typically 25 -30% of their testing time. Completely eliminate the need to reproduce the problem before beginning root cause analysis.
• Drive better adoption rates and end-user proficiency by capturing Knoa EPM Key Performance Indicators (KPI) and end-user workflow metrics during the Conference Room Pilot and UAT phases. Gain the insight you need to optimize the end-user interface, including eliminating errors, making it more intuitive and minimizing navigation time.

Go Live

• Use application response time metrics to verify the end-user experience within days of beginning the roll-out. Pinpoint adoption and user proficiency issues so you can make adjustments quickly.
• Analyze a complete record of end-user behavior and actions to accelerate problem resolution.
• Minimize the time between Go Live and Operation. Leveraging end-user metrics early has been proven to shorten the Go Live phase by providing measurable insight into adoption rates, system errors, user proficiency issues, training needs, and Help Desk resolutions.

Assessment

• Benchmark response times and system/user errors to compare pre- and post-Upgrade Go Live metrics. Ensure you can identify and report the business impact of the new release and deflect inaccurate reports of problems.

The Value of Knoa EPM during Upgrades for IT Functions

IT Management

• Minimize risks associated with user acceptance and adoption issues.
• Deliver accurate status updates to the business without costly and incomplete sampling tactics.
• Quickly prioritize issues with performance, errors, adoption, or proficiency that are impacting a successful deployment.
• Accelerate problem resolution.
• Avoid wasting resources on unsubstantiated problems and low impact issues.
• Base the conclusion of the Upgrade Go Live phase on solid metrics.
• Drive on-time and on-budget UAT and Pilot phases.
• Optimize the application so users can become proficient more quickly, helping reach ROI as anticipated.

Application Performance, Engineering and Support

• Discover performance problems before users start calling the Help Desk.