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![]() | End User Experience and Performance Management |
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Prepare to Achieve Optimal User Adoption and Efficiency
The time to discover cumbersome interfaces and common user errors is during planning, before they can cause a negative business impact. To achieve a smooth implementation and realize return on investment (ROI), the application must work in step with your business processes. Evaluating end user workflow during planning, a best practice, drives higher adoption levels and user proficiency during later product lifecycle stages.
Knoa EPM is your key to assessing the user experience during planning stages. With Knoa deployed on workstations and pre-production machines, you can detect:
Knoa captures a record of the interaction between the end user and the application, so users don't have to document problems and IT doesn't have to reproduce the problem before beginning root cause analysis. Your development team will accelerate User Acceptance Testing (UAT) through faster issue resolution and by decreasing the time it takes testers to complete documentation, typically about 25-30% of their total testing time.
Correct Problems Before They Impact the User Experience
The Value of Knoa EPM during Planning for IT Functions
IT Management
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