Featured Report EMA Names Knoa Leader in QoE for End-User Productivity According to EMA research, End-User Productivity is the number one driver for QoE and User Experience Management. EMA states that Knoa has set a very high standard when it comes to looking at end-user productivity metrics for corporate business applications with a growing uptake in call centers and shared service centers where there Knoa has shown very demonstrable ROI. The granularity with which Knoa can examine these two separate areas is distinctively rich compared to all the other vendors examined in this report. Knoa's ambition to become the "sole-source provider of end-user experience and performance metrics for all the stakeholders in the organization" seems to be well-grounded in reality. The benefits in cost reduction, business performance and reduced risk should be self evident. Download now>

The time to discover cumbersome interfaces and common user errors is during planning, before they can cause a negative business impact. To achieve a smooth implementation and realize return on investment (ROI), the application must work in step with your business processes. Evaluating end-user workflow during planning, a best practice, drives higher adoption levels and user proficiency during later product lifecycle stages.
Knoa EPM is your key to assessing the user experience during planning stages. With Knoa deployed on workstations and pre-production machines, you can detect:

• Common user errors
• Difficult navigation
• Workflow incongruities

Accelerate User Acceptance Testing
Knoa captures a record of the interaction between the end-user and the application, so users don't have to document problems and IT doesn't have to reproduce the problem before beginning root cause analysis. Your development team will accelerate User Acceptance Testing (UAT) through faster issue resolution and by decreasing the time it takes testers to complete documentation, typically about 25-30% of their total testing time.

Correct Problems Before They Impact the User Experience
Capture Key Performance Indicators (KPI) and workflow metrics during the Conference Room Pilot and UAT phases and you can correct issues before they adversely affect the Go Live user experience.

• Optimize transaction flow
• Test real-world usage scenarios
• Focus training resources on the most impactful areas
• Prepare support personnel more effectively

IT Management

• Minimize risks associated with user acceptance and adoption issues.
• Focus your development and training resources on areas with the most impact to successful user uptake.
• Drive on-time and on-budget UAT and Pilot phases.
• Optimize the application so users can become proficient more quickly, helping reach ROI as anticipated.

Application Performance, Engineering and Support

• Correct instances where user behavior will create a negative perception of application performance.
• Identify transactions that can be optimized for your environment.
• Accelerate the QA process while getting more accurate, "real-world" results.

End User Training and Support

• Prioritize training efforts based on the most common or impactful user issues.
• Prepare content for the Knowledge Base and create proactive monitoring plan.