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Knoa Roles in Performance Management

Knoa performance data plays a key role in each of the different stages of managing application and user performance. Knoa's reporting solutions are targeted to long-term, short-term, and real-time performance management.

Performance improvement initiatives need to start by capturing the comprehensive 'fact-based' perspective on the end-user experience. In the absence of comprehensive and representative data, many discussions regarding application performance are based on user impressions, limited visual observations, and occasional stopwatch timings. This can result in extrapolations about the performance of the whole system that are inaccurate, and lead to decisions that are not in the best interest of the business.

Knoa collects the precise end-user experience of every production user, for every transaction, all of the time. The collected information includes the actual response time of the entire applications system (end to end) as experienced by every production user, every error that is experienced by every user, and the entire workflow that each user progresses through as they execute the transactions that are part of their job.

Performance Visibility and Benchmarking

  • Get precise information, using Knoa's aggregate data, on key application performance metrics for the entire user group.
  • Set performance benchmarks and monitor actual performance in the field, for different applications, user groups or geographical areas.

Performance Trends

  • Using Knoa's trend reports, monitor performance changes for key metrics over time.
  • Monitor performance during application rollouts, upgrades or extensions.

Issue Identification

  • Get precise information about individual performance issues and also get a full picture about their impact on the overall user experience.
  • Route critical performance issues to the proper channel for resolution: Support, Performance, Training, etc.

Issue Investigation and Resolution

  • Use Knoa's detail-rich performance data to trace down user actions or correlate events to get to the root cause of performance problems.
  • Determine accountabilities and required actions for performance problems.

Pro-Active Performance Management

  • Monitor performance issues in the staging environment and detect problems before application changes are rolled out to the field.
  • Get alerted when performance issues occur in the field, affecting specific users or the entire user group.