The Key to Better ERP Results?- it's the end-user, stupid.
What do you say when the CEO is asking why your company didn't reduce the "order-to-cash" cycle time by 10 percent, as planned? Even if your company has an effective, integrated ERP system, chances are you won't have a good answer. Because, even the 'best of breed' ERP systems don't give the business stakeholders sufficient visibility into the actual execution necessary to ensure business performance improvements. This Executive Brief details a scenario where a billion-dollar heavy equipment manufacturer who used the end-user performance insight delivered by Knoa EPM to evaluate a shortfall in reaching a corporate performance objective - reducing the order to cash cycle. With Knoa EPM, the company discovered that the OTC process was compromised by ineffective and inefficient transaction execution.
With the Knoa EPM solution you can identify 100% of all user-experienced errors, whether they are caused by user actions or by any of the application layers. Knoa EPM also gives you the context in which each error was encountered and the path that the user took before encountering the error. This information is available in real-time for the end-user support team.