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Use Case: Application Utilization
Link Investment and Effort to Business Impact
With Knoa EPM you gain valuable, actionable insights into application utilization: Who is using the application and for how long? Which areas and functions are most used? Which areas and functions are least used? What usage patterns are creating strains on IT infrastructure? Knowing the usage profile for your enterprise applications and your user base is the most fundamental step towards application and user performance management.
The IT Support and Development team of a leading global financial services company received requests from their field users to implement a costly and extensive functionality enhancement for their enterprise sales application. The IT team dedicated considerable resources to implement this request and launch the new capability.
After the enhancement was implemented, using the Knoa application usage data, the IT Team discovered that few employees actually used the new functionality. Based on this fact, and a detailed review of Business Operations based on Knoa data, they made a decision to discontinue support. Eliminating the module from production saved the organization tens of thousands of dollars in development time and resources.
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