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Use Case: Application Utilization
Link Investment and Effort to Business Impact
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Here's an all-too typical scenario. The management team at a multi-national corporation has made the decision to implement one standardized Enterprise Resource Planning solution across the company. The management team expects to cut costs, bring products to market sooner, better comply with regulations, and improve core end-to-end processes, like the order-to-cash process. For the executive team, the decision to go ahead with the deployment is sound, but something unexpected happens along the way to realizing that ROI. Thirteen months after the "go-live" date, fundamental Key Performance Indicators (KPIs) have not improved as planned. This Executive Brief shows how one company focused on end-user performance to bring their ERP reality back into alignment with their vision.
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With Knoa EPM you gain valuable, actionable insights into application utilization: Who is using the application and for how long? Which areas and functions are most used? Which areas and functions are least used? What usage patterns are creating strains on IT infrastructure? Knowing the usage profile for your enterprise applications and your user base is the most fundamental step towards application and user performance management.
The IT Support and Development team of a leading global financial services company received requests from their field users to implement a costly and extensive functionality enhancement for their enterprise sales application. The IT team dedicated considerable resources to implement this request and launch the new capability.
After the enhancement was implemented, using the Knoa application usage data, the IT Team discovered that few employees actually used the new functionality. Based on this fact, and a detailed review of Business Operations based on Knoa data, they made a decision to discontinue support. Eliminating the module from production saved the organization tens of thousands of dollars in development time and resources.
Use Cases
> > Performance Management
> > End-User Proficiency
> > End-User Support
> > Application Support & Engineering
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