End User Experience and Performance Management - Knoa Software - www.knoa.comEnd User Experience and Performance Management
Maintenance and Support
As part of its standard license and service agreement, Knoa provides maintenance, support, and upgrades for the EPM software components.
Software Support, Maintenance and Upgrades
Knoa provides a full range of support services for its software components, including the Knoa client, server, and reporting components. In addition, in a production implementation, Knoa proactively monitors the integrity of the monitoring, analysis, and reporting components deployed in the customer environment, maintains a support ticket system, and provides timely updated and fixes when issues are discovered.