The Knoa Experience and Performance Manager for Siebel provides metrics to address some of your most critical end-user performance questions, such as the following:

1. Are end-users able to effectively and efficiently execute critical business processes?
   
   
2. Has your training program led to real results?
   
   
3. Where do you need to focus additional training efforts?
   
   
4. Are the key business processes that require tracking for policy or regulatory compliance being performed properly, and is there an electronic audit trail?
   
   
5. Is your Siebel solution performing effectively for your end users?
   
   
6. Where are the specific issues, what is causing these issues, and what is the impact on your operations?

This analysis is made possible by Knoa’s unique ability to capture:

1. End-user and application error measurement. Tracks and reports 100% of all errors presented to and created by your end-users and provides contextual information about the actions that led to the error creation.
   
   
2. Application usage measurement. Provides detailed information about how employees utilize your Siebel solution, including what transactions they are using, how long they spend on them and what steps they follow.
   
   
3. Business operation measurement and compliance. Tracks the specific performance of end-users before, during and after transactions.
   
   
4. Application response measurement. Provides a "user's view" of system response at the individual function level, giving you the information you need to tune up application performance.
   
   
5. Real-Time Alerts. Alerts are an additional option that enables you to receive real-time notification when Knoa encounters specific errors or custom-defined system or user response thresholds.