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SAP Brochure

» SAP announces End-User Performance Management in partnership with Knoa


Partner Perspective

"Using Knoa technology, we can now see, for the first time, the precise metrics that will enable our customers to drive end-user effectiveness and optimize the investment in end-user support, training and IT operations. The result is an improved, and measured, return on investment, in that you can manage what you can measure."

Dave Osborne, VP Sales, SAP Education
Knoa Experience and Performance Manager for SAP

IDENTIFY USER PERFORMANCE MANAGEMENT ISSUES AND OPPORTUNITIES QUICKLY - AND SAVE SIGNIFICANT DOLLARS IN IMPLEMENTATION, TRAINING, AND SUPPORT

Three keys drive return on investment (ROI) from your SAP application: an efficient infrastructure, optimization of the SAP application for your environment, and effective end-users.

But how can you tell how your SAP solution performs for each person who uses it? How can you identify which users have difficulty executing which transactions? What does it mean when your end users say the system is “slow”? How can you pinpoint the actual issues with the real data you need to take corrective action? In short, how can you discover, beyond the hearsay and anectodal reporting, the actual user experience?

Until now, that's been a difficult task involving surveys, off-the-job testing or tracking calls to the help desk. You've never really had specific metrics to see if your employees are executing transactions properly, carrying out procedures correctly, or making the most of their SAP solution where it counts: in their day-to-day activities.

The Knoa Experience and Performance Manager accurately determines how each employee uses your SAP solution and provides input to comprehensive reports that you can use to pinpoint training needs, adjust business processes, and ensure that your end users are delivering all the value you expect from your SAP solution. As an added benefit, Knoa also measures and reports critical information about how your users experience your SAP solution’s actual performance.

Key Benefits

Knoa EPM for SAP allows you to monitor your SAP solution and get immediate, actionable information for closing performance and training gaps, fine-tuning processes, and building value. While specific outcomes vary, potential results include the following:

  1. Linking the success of your training investment to actual user performance

  2. Reducing application and end-user errors, lowering primary response issues, and significantly decreasing your end-user support costs and expensive help desk calls.

  3. Determining where you need to improve application response, leading to increased user productivity and lower cost of ownership

  4. Providing an electronic audit trail to help you track employee compliance in key business processes

» What Can you Measure and Manage with Knoa EPM for SAP?

» Download Knoa EPM for SAP Brochure

» SAP Partner Site