Identify user performance management issues and opportunities quickly – and save significant dollars in implementation, training and support

Three key elements drive return on investment (ROI) from your SAP application: 1) an efficient infrastructure 2) optimization of the SAP application for your environment, and 3) effective end-users. But how can you discover – beyond hearsay and anecdotal reporting – what the day-to-day end-user experience really is?

Knoa Experience and Performance Manager for SAP (Knoa EPM) monitors and accurately measures how each employee uses your SAP solution, providing comprehensive reports on the actionable information you need to close performance and training gaps, fine-tune processes, and ensure that end-users are helping to deliver all the value you expect from your SAP solution. You also get critical information about your SAP solution's actual performance, from the end-users' perspective.

Tackle the tough questions that impact your SAP solution ROI

With the unparalleled insight that Knoa EPM provides, you can address critical questions about end-user performance that impact ROI, such as:

1. Are users adopting the system as expected?
2. Are end-users able to efficiently and correctly execute critical business processes?
3. Are there any hot spots that need specific attention?
4. Has your training program lead to real results?
5. Where do you need to focus additional training efforts?
6. Are the key business processes that require tracking for policy or regulatory compliance being performed properly? Is there an electronic audit trail?
7. Is your SAP solution performing as expected or is it "running slow"?
8. Where are the specific issues, what's causing them, and what is the business impact?

Get the metrics and insight you need to make your SAP initiative successful

With the insight they've gained about end-user and application errors, application adoption rates, business process compliance, and application and transaction performance, Knoa customers have been able to:

• Increase application adoption and utilization rates
• Link the success of training investments to actual user performance
• Significantly decrease end-user support costs by reducing application and end-user errors
• Pinpoint and eliminate application response issues, leading to increased user productivity and lower TCO
• Improve compliance with key business processes by capturing an electronic audit trail

Get more details about Knoa EPM for SAP

• Analyst report: Knoa Uncovers SAP Pain Points >>
• On-demand webinar: Uncover Hidden ROI with Knoa for SAP >>
• Request a demo >>