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SAP user performance management expert Mark Tarallo will be joined by Thad Eidman, CEO of Knoa, as well as representatives from Kimberly-Clark during this lively hour of information and discussion. You will learn how Knoa User Performance Management for SAP helps capture actual user performance data for critical insight into process compliance, training requirements, and system adoption issues.
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IDENTIFY USER PERFORMANCE MANAGEMENT ISSUES AND OPPORTUNITIES QUICKLY - AND SAVE
SIGNIFICANT DOLLARS IN IMPLEMENTATION, TRAINING AND SUPPORT
Three key elements drive return on investment (ROI) from your SAP application: an efficient infrastructure, optimization of
the SAP application for your environment and effective end-users.
But how can you tell how your SAP solution performs for each person who uses it? How can you identify which users
have difficulty executing which transactions? What does it mean when your end-users say the system is “slow”? How
can you pinpoint the actual issues with the real data you need to take corrective action? In short, how can you discover,
beyond the hearsay and anectodal reporting, the actual user experience?
Until now, that's been a difficult task involving surveys, off-the-job testing or tracking calls to the help desk. You've
never really had specific metrics to see if your employees are executing transactions properly, carrying out procedures correctly, or making
the most of their SAP solution where it counts: in their day-to-day activities.
Knoa Experience and Performance Manager accurately determines how each employee uses your SAP solution and
provides input to comprehensive reports that you can use to pinpoint training needs, adjust business processes
and ensure that your end-users are delivering all the value you expect from your SAP solution. As an added benefit,
Knoa also measures and reports critical information about how your users experience your SAP solution’s actual performance.
Knoa EPM for SAP allows you to monitor your SAP solution and get immediate, actionable information for closing
performance and training gaps, fine-tuning processes and building value.
While specific outcomes vary, potential results include the following:
- Linking the success of your training investment to actual user performance.
- Reducing application and end-user errors, lowering primary response issues and significantly decreasing your end-user support costs
and expensive help desk calls.
- Determining where you need to improve application response, leading to increased user productivity and lower cost of ownership.
- Providing an electronic audit trail to help you track employee compliance in key business processes.
» What Can you Measure and Manage with Knoa EPM for SAP?
» Download Knoa EPM for SAP Brochure
» SAP Partner Site
