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This on-demand webinar features a panel of industry experts who discuss problems and solutions in building and sustaining user proficiency with the SAP applications.
Key Questions are addressed:
- What is the relationship between training post-testing and actual user performance?
- Has your training program actually improved user performance?
- How do you know when you have delivered enough training?
- Are your key business processes that require tracking for policy or regulatory needs being performed in a compliant manner?
- Are end users effectively and efficiently executing critical SAP business processes?
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The Knoa Experience and Performance Manager for SAP provides metrics to address some of your most critical end-user performance questions,
such as the following:
- Are end-users able to effectively and efficiently execute critical business processes?
- Has your training program led to real results?
- Where do you need to focus additional training efforts?
- Are the key business processes that require tracking for policy or regulatory compliance being performed properly, and is
there an electronic audit trail?
- Is your SAP solution performing effectively for your end-users?
- Where are the specific issues, what is causing these issues, and what is the impact on your operations?
This analysis is made possible by Knoa’s unique ability to capture:
- End-user and application error measurement. Tracks and reports 100% of all errors presented to and created by
your end-users and provides contextual information about the actions that led to the error creation.
- Application usage measurement. Provides detailed information about how employees utilize your SAP solution,
including what transactions they are using, how long they spend on them and what steps they follow.
- Business operation measurement and compliance. Tracks the specific performance of end-users before, during
and after transactions.
- Application response measurement. Provides a "user's view" of system response at the individual function level,
giving you the information you need to tune up application performance.
- Real-Time Alerts. Alerts are an additional option that enables you to receive real-time notification when Knoa encounters
specific errors or custom-defined system or user response thresholds.