Knoa Experience and Performance Manager for Oracle Siebel CRM

Get more from your Oracle Siebel CRM by managing end-user performance

How can you tell if your employees are using your Oracle Siebel CRM solution to its full potential – and how can you measure ROI if you're not sure? Knoa Experience and Performance Manager (Knoa EPM) for Oracle Siebel provides you with detailed reports and metrics that can help you identify, prioritize, and take action on end-user experience and performance issues that impact end-user adoption and effectiveness.

Knoa EPM for Siebel provides metrics and easy-to-read reports that address critical end-user performance questions, such as:

1. Are end-users able to effectively and efficiently execute critical business processes?
2. Has your training program led to real results?
3. Where do you need to focus additional training efforts?
4. Are the key business processes that require tracking for policy or regulatory compliance being performed properly, and is there an electronic audit trail?
5. Is your Siebel solution performing effectively for your end-users?
6. Where are the specific issues, what is causing them, and what is the impact on your operations?

Achieve ROI from Oracle Siebel faster by driving productivity and reducing TCO

Using Knoa EPM, you'll be able to target and collect the precise information you need to optimize the return on your Oracle Siebel investment. Knoa EPM provides unparalleled insight into:

• End-user and application errors: Tracks and reports all errors presented to and created by your end-users and provides contextual details about the actions leading up to the errors
• Application usage: : Provides detailed information about how employees utilize your Siebel solution – what transactions they are using, how long they spend on them, what steps they follow
• Business operations and compliance: Tracks the specific performance of end-users before, during and after transactions
• Application Response: Provides a real user's view of system response at the individual function level
• Real-Time Alerts: Sends real-time notification when specific errors occur or when custom-defined system or user response thresholds are met

Achieve significant savings from more effective operations across your organization

• IT Operations: Precisely determine the true end-user experience and gain new insight into application performance
• User Support: Proactively identify major issues that users are experiencing before they call, significantly reduce call time and time-to-resolution
• Training: Identify the specific Siebel processes where users are having execution issues and accurately measure the effectiveness of your training efforts
• Line of Business/Process Engineering: Define baseline process performance, target areas that have the most potential for improvement

Learn more about Knoa EPM for Oracle Siebel

• Read the Knoa EPM for Oracle Siebel solution brief >>
• Request a demo of Knoa EPM for Siebel >>
• On-demand webinar:The Missing Link in Siebel CRM Optimization >>