For the first time, the Knoa EPM for Siebel product provides specific metrics on:
- How the Siebel application is performing for your users across a complete set of
response metrics and error conditions--the true user experience.
- How effectively your users are able to execute business processes within the Siebel application,
by being able to measure your users' actions before, during and after transactions.
Knoa EPM metrics are monitored for all users, all the time, in real time!
It's clear from our work with the Knoa EPM for Siebel product at major companies
that this tool can quickly and effectively identify those areas of the Siebel application where users
are not being served well - even down to the individual steps within a transaction. These precise measurements
of user actions before, during and after transactions provide insights to determine exactly where users are
having issues with execution.
The Knoa EPM for Siebel Management Console enables customer departments to achieve significant savings from more effective operations.
IT Operations - Precisely determine the experience of the users at the individual function level within transactions. In other
words, the true end-user experience.
User Support - Proactively identify major issues that users are experiencing before they call and reduce the time per user
support call significantly.
Training - Identify the specific Siebel processes where users are having execution issues and measure the effectiveness of
the user training response.
Process Engineering/LOB - Define baseline performance for processes and target those areas that have the most potential for process
improvement.
- Enables companies to drive end-user adoption and the effective use of Siebel
- Enables the identification, prioritization and effective management of user performance issues
- Provides significant cost reduction in IT, User Support and Training
- Specific performance metrics enable specific program responses and ROI
» What Can you Manage and Measure with Knoa EPM for Siebel?
» Download the Knoa EPM for Siebel Brochure
» Siebel Partner Site
