|
|
Best-in-Class companies are:
- Are twice as likely to improve brand reputation
- 75% more likely to improve employee productivity
- Proactively identify faults 82% of the time
- Experience a 30% decrease in end-user complaints
Download now> |
|
|
Knoa Virtual/Cloud Experience Manager (VCEM is the first truly 'off-the-shelf' product designed to monitor and manage real end-user experience for enterprise applications that are running in virtualized environments, delivered via SaaS, or provisioned via Cloud Computing.
All of these non-traditional delivery models represent a significant disruption in the provisioning model for the infrastructure on which applications run. In many cases, the benefits of increased agility, reduced costs and sustainability are lost as the new provisioning paradigms introduce business risk.
IT organizations are under tremendous pressure to continue to deliver the hard dollar ROI and operational agility benefits that come from virtualizing servers. However, many IT operations teams are finding resistance from applications owners due to perceived uncertainty on the part of the applications owners as to how their application will perform on a shared virtual infrastructure.
Knoa VCEM is designed to mitigate the inherent risk to business continuity that any disruption to the back-end infrastructure raises, especially with the following capabilities
- Dynamic Benchmarking, which enables the IT organization to compare system performance prior to the change with system performance before and after each wave of infrastructure transition. Dynamic Benchmarking is available for all system performance metrics including transaction response times, system errors and utilization.
- Comprehensive Threshold Alerting, which allows IT organizations to create and manage alerts based upon established Service Level Agreements. Alerts can be delivered via email or integrated into existing performance management consoles to provide the IT team with a "single pane of glass" for performance management.
- Dynamic Base-lining, which allows IT organization to monitor when any performance metric (response time, quality or utilization) varies from short or long-term trends. Dynamic base-lining directly attacks the difficult issue of ensuring no performance degradation for the thousands of transactions for which meaningful SLA thresholds have not been set.
- Advance Root Cause Analysis, which allows the IT Operations team to evaluation the impact of end-user behavior and desktop resources and conditions on any performance anomaly.
Knoa VCEM leverages Knoa's Universal Client Agent, a passive desktop agent, to capture its performance metrics. With current trends in application methodologies (SOA, RIA) and infrastructure options (cloud computing, virtualization, SaaS), it's become increasingly clear that the only relevant measurement point for any and all performance metrics is the end user's desktop. You simply can't do it from anywhere else, period. End-user monitoring provides one version of the truth so IT teams can identify real problems in real-time and can completely eliminate the impact of user perceptions about application performance. The end-result is a seamless transition to the back-end operational model that offers the enterprise increased agility, reduced costs and sustainability.
