 Knoa Software is the leader in end-user experience and performance management (EPM) solutions, which provide a "single source" for end-user and application performance metrics from the perspective of the enterprise end-user.
Go beyond application and infrastructure performance management
Knoa's innovative solutions monitor, measure and manage how end-users are actually using enterprise applications — such as CRM and ERP systems — to optimize business process execution.
Get unparalleled visibility into transactions in any environment
The result is the most accurate possible application performance metrics, and an unprecedented level of visibility into end users' performance. For the first time, you will have insight into user actions before, during and after transactions — from all users, at all locations, at all times.
What's more, Knoa solutions can be used to monitor desktop and web-based applications running on users' desktops, as well as apps running in virtualized, SaaS, or Cloud Computing environments. The insight gained helps mitigate the inherent risks of moving to a new delivery model and helps business realize ROI from those initiatives faster.
Passive Agent Technology Captures the True End-User Experience
Knoa's vision for EPM starts with monitoring application performance from the end-user perspective. Knoa's User Sensing Technology captures the end-user's interaction with an application at the GUI level rather than the transaction level, so it really measures true "end-user response time" and the actual "end-user experience."
But the Knoa EPM system goes well beyond simply measuring the performance of the application. The Knoa sensing layer monitors the user's interaction with the application and captures the actual workflow executed, as well as the ecosystem and application errors; from all users, at all locations, at all times. This information can be used by help desk and app support to trouble shoot "end-user" problems. Knoa is used for alerting and proactive remediation of end-user issues (whether they are system errors, user errors or performance problems). Knoa also analyzes and aggregates the data to provide insight into process compliance and training.
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"Once we put Knoa out there, within a few weeks, in fact, we started to see benefits. Trends of failures and slowdowns became visible, and we were able to deliver tech fixes or training as needed."