Knoa Software is the leading provider of end-user experience management solutions -- the "single source" for end-user and application performance metrics from the perspective of the enterprise end-user.

Our innovative solutions go beyond infrastructure and application performance to monitor, measure and manage how end-users actually use the application to optimize business process execution. Knoa’s products monitor and measure application execution from the perspective of the end-user, and provide precise metrics about the end-user experience -- actual end-user response time, ecosystem and application errors -- as well as measurements on the user’s interaction with the application.

The result is the most accurate metric possible on the performance of the application, and an unprecedented level of visibility into the actual performance of the end-users. For the first time ever, you will have insights into user actions before, during and after transactions -- from all users, at all locations, at all times.

With a focus on user performance management, Knoa delivers a solution that attacks the last barrier between the enterprise and the fully realized ROI from the investment in enterprise applications. After all, the infrastructure is monitored, measured and optimized; the applications have been modified and optimized, and are managed and measured. All that’s left to monitor, measure and optimize is how well the end-users are utilizing the application to optimize business process execution. Because that’s where the business value – the ROI – is actually achieved.

Knoa's vision for EPM starts with monitoring the application performance from the perspective of the end-user. Knoa's User Sensing Technology captures the end-user's interaction with an application at the GUI level rather than the transaction level, so it really measures true "end-user response time" and the actual "end-user experience."

But the Knoa EPM system goes well beyond simply measuring the performance of the application. The Knoa sensing layer monitors the user's interaction with the application and captures the actual workflow executed, as well as the ecosystem and application errors; from all users, at all locations, at all times. This information can be used by help desk and app support to trouble shoot "end-user" problems. Knoa is used for alerting and proactive remediation of end-user issues (whether they are system errors, user errors or performance problems). Knoa also analyzes and aggregates the data to provide insight into process compliance and training.

Find out how different groups in the enterprise use the Knoa data to manage performance of applications and application users.

Learn how Knoa's customers have used the Knoa data to address specific performance issues in their enterprise environments.