At Knoa, we are proud of the fact that our software is helping control costs and drive ROI in some of the largest and most complex software developments in the world.
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SAP UEM Helps Tacoma Measure and Improve the User Experience |
British Telecom Calls on Knoa to manage Siebel CRM Applications
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"We reduced error rates across the city - by more than 50% in the Public Works Department alone. The software also helped us determine which users had conflicting roles and segregation-of-duties issues, improving governance and compliance with the Sarbanes-Oxley Act."
Carol Mathewson, Training and Communications Manager, City of Tacoma |
"Knoa gives us insight into actual end-user experience that provides benefits across the board, helping us target response time issues, solve end-user problems faster, identify usage and adoption issues, and even take priority decisions on ongoing application investments."
Stuart Smith, Director of CRM Performance |
“Once we put Knoa out there, within a few weeks, in fact, we started to see benefits. Trends of failures and slowdowns became visible, and we were able to deliver tech fixes or training as needed.” 