EMA Names Knoa Leader in QoE for End-User Productivity

According to EMA research, End-User Productivity is the number one driver for QoE and User Experience Management. EMA states that Knoa has set a very high standard when it comes to looking at end-user productivity metrics for corporate business applications with a growing uptake in call centers and shared service centers where there Knoa has shown very demonstrable ROI. The granularity with which Knoa can examine these two separate areas is distinctively rich compared to all the other vendors examined in this report. Knoa's ambition to become the "sole-source provider of end-user experience and performance metrics for all the stakeholders in the organization" seems to be well-grounded in reality. The benefits in cost reduction, business performance and reduced risk should be self evident.