“Knoa EPM received the highest current offering score, in our analysis is an especially good fit for buyers that want to focus on true end user experience monitoring. Knoa Software's solution in this market is grounded in its vision of fulfilling all the end user experience measurement needs of IT organizations."
-JP Garbani, Vice President, Forrester Research
"We looked at several vendors in the space and chose Knoa Experience and Performance Manager (EPM) as a leader because it set a very high standard when it comes to looking at end-user productivity metrics for corporate business applications, offering demonstrable ROI. Knoa is able to document and separate 'received experience' from 'achieved experience' and the granularity with which Knoa can examine these two areas is distinctively rich compared to all the other vendors evaluated."
-Dennis Drogseth, Vice President Enterprise Management Associates
"Desktop analytics (delivered by tools like Knoa EPM) provides transparency into how agents interact with their servicing applications, eliminating the last black hole in contact centers. These applications are delivering cost savings of 5%-10% to organizations. When implemented properly, they help manager achieve their cost savings goals while improving the customer and agent experience. In short, they are a gift for our troubled times."
-Donna Fluss, President, DMG Consulting
"Overall, Butler Group is impressed with Knoa EPM, and believes that this pioneering solution will be extremely beneficial to all application stakeholders and, when used extensively, could set the application development function on a continuous improvement path.”
-Michael Azoff, Butler Group
“Knoa is an especially good fit for buyers that want a product that crosses IT operation and application development boundaries. In an integrated IT organization that cares for the end user experience, it is probably as important to create applications that are easy to use and minimize usability issues as it is to provide good online performance. Knoa's product allows the whole IT organization to work together on improving end user productivity."
-JP Garbani, Vice President, Forrester Research
"Knoa's ambition to become the 'sole-source provider of end-user experience and performance metrics for all the stakeholders in the organization' seems to be well-grounded in reality.
-Dennis Drogseth, Vice President Enterprise Management Associates
"EMA especially likes Knoa's granularity in separating and documenting end-user behaviors from the 'received' performance of the application over the infrastructure, and its well-thought-out reports targeted specifically at collaborative decision making when critical new business applications, or application updates, are rolled out to new user constituencies. The benefits in cost reduction, business performance and reduced risk should be self evident."
-Dennis Drogseth, Vice President Enterprise Management Associates
"Overall, Butler Group is impressed with Knoa EPM, and believes that this pioneering solution will be extremely beneficial to all application stakeholders and, when used extensively, could set the application development function on a continuous improvement path.”
-Michael Azoff, Vice President, Butler Group
"It should be stressed that Knoa EPM has a dual benefit in that it not only monitors from a performance aspect but also from a user behavior aspect, so applications can be fine-tuned for efficiency and productivity."
-Michael Azoff, Vice President, Butler Group
"Butler Group believes that Knoa's strategy for focusing on common business applications and being the single source of end-user performance metrics for all applications is the right one."
-Michael Azoff, Vice President, Butler Group
"Given Knoa's innovative approach and that the end-user behaviour monitoring piece is missing from the stable of the IT performance management vendors, Knoa has a bright future ahead in Butler Group's opinion."
-Michael Azoff, Vice President, Butler Group
“Knoa EPM has a comprehensive solution that addresses the needs of both higher management and technical staff. Butler Group believes that Knoa EPM should be considered for mission-critical, enterprise application usage optimisation, by mid-to large sized organizations.”
-Michael Azoff, Vice President, Butler Group
"Now more than ever, it is important for organizations to ensure that IT and business goals are aligned. QoE solutions like Knoa EPM facilitate a collaboration between IT and business stakeholders that can be invaluable in promoting superior business performance by ensuring that end users are able to fully exploit IT investments in critical business applications.”
-Dennis Drogseth, Vice President Enterprise Management Associates
"Quality of Experience (QoE) is the human face to IT services, and Knoa EPM is optimized to capture that very 'human' profile in granular and measurable ways."
-Dennis Drogseth, Vice President Enterprise Management Associates
"In an integrated IT organization that cares for the end user experience, it is probably as important to create applications that are easy to use and minimize usability issues as it is to provide good online performance. Knoa's product allows the whole IT organization to work together on improving end user productivity."
-JP Garbani, Vice President, Forrester Research
"Knoa Software's solution in this market is grounded in its vision of fulfilling all the end user experience measurement needs of IT organizations.”
- JP Garbani, Vice President, Forrester Research
“The combination of the user-base coverage and application depth provided by this approach is tough to beat. With this information, companies can manage the performance achieved by end users, as well as the experience that they receive.”
- Bernd Harzog, President, APM Experts
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