"We see Knoa's end-user management capabilities as the fundamental ROI feedback loop that has, up until now been missing in the software industry. For many years we have delivered break-through adoption engagements but never with the level of utilization visibility that Knoa provides. We will be able to pin-point the organizational dynamics that hold back utilization-driven value and monitor in real time the effects or our adoption recommendations."
-Chris Dowse, chief executive officer of Neochange May 2008
"Most user-centric improvement initiatives are hampered, from inception, by insufficient visibility into the real impact of the software design on end-user experience and performance. Significant effort is invested to identify real issues, with techniques including surveys, on-the-job observation, and analysis of reported problems. Unfortunately, these techniques, in addition to being costly, are still sampling techniques and unlikely to pinpoint the most critical issues, Knoa's Experience and Performance Management (EPM) software eliminates these inconclusive manual efforts by providing a complete set of metrics about end-user experience and behavior - from all users, and all transactions, all the time. These comprehensive end-user metrics will highlight exactly where end-user execution can be enhanced through user-centered design."
-David Rode, president and chief operating officer, Electronic Ink 2008
"For the past two years, we have been remarketing the Knoa solution and have achieved great success with global SAP customers who recognize that driving end-user performance is critical to realizing ROI objectives for their SAP implementations"
“With this expanded relationship, SAP will sell the product directly as a solution extension. We are delighted to be teaming with the industry leader to bring this important capability to our customers."
-Nina Simosko, COO, SAP Global Education and Performance Management 2008
"Until recently, there was no effective way to systematically capture meaningful data on the behaviors that drive service efficiency and productivity. With Knoa's end-user monitoring solution and end-user metrics combined with our Siebel Performance Intelligence Toolkit, both companies can ensure that clients maximize the business value of their CRM deployments, and in turn increase customer satisfaction and revenues."
-- Ajit Kumbhare, co-founder and managing partner of Serene Corporation.
