As part of the solution development team, the Technical Analyst is involved in two core areas: Maintenance and Support and Custom Solution Development. Both are integral to Knoa’s product roadmap and implementation and support strategy. This role will be engaged in almost all aspects of the product development cycle from design and requirements to implementation and quality control.

• Executes resolution of support tickets for designated accounts
• Executes ongoing Maintenance Checks for designated accounts
• Reviews and prioritizes maintenance checks reports and follows up with necessary actions
• Generates new maintenance checks based on Support Tickets that have not been detected through the regular checks
• Executes product upgrades for customer accounts

• Executes the technical implementation of product extensions, customizations or new product modules in the customer environment
• Participates in the definition of technical requirements for new product features or product extensions

• Methodical oversight and perseverance required
• Strong work ethic, high level of responsibility and diligence with tasks
• Ability to write scripts from scratch and debug existing scripts
• Knowledge of core Java
• Ability to build and deploy all of the Knoa product components (client, server, console, database) and troubleshoot problems when they occur
• Accurately execute tests
• Write test scripts with an eye on regression testing whenever possible
• Ability to plan and assess risk factors
• Assemble product designs and requirements from scratch
• Delegate tasks and oversee work performed by others
• Open communication with the team
• Strong algorithmic and optimization skills
• Bachelor Degree in Computer Science required

Apply today and work with a team of exceptional software engineers releasing products to major companies every day!